Duplicates showing up in Norton Tasks window

OK, this is pretty weird. I first noticed it several days ago after upgrading to NIS 2012. I've never seen it in previous versions, but can't say for sure it was never there since I don't often look that closely.

 

Anyway, this computer hadn't been left idle for any length of time for several days, so I turned it on and brought up the NIS Norton Tasks window, just to see what would run and how long each task would take. After a while, when several tasks had started, I noticed that task names would somewhat randomly be replaced with another task name. The tasks that duplicated, and those that disappeared, seemed to be random with no set pattern. That probably doesn't make a lot of sense, so I've attached a screenshot. In this example, while Insight Optimizer was running, the Insight Optimizer task disappeared and was replace by a second instance of Community Watch. Also, Norton Insight disappeared and was replace with a second instance of Automatic LiveUpdate. If I moved the cursor over the Norton Tasks window and clicked somewhere just to bring that window to the foreground, the list would eventually refresh itself and have a single line for each of the seven tasks.

 

NIS2012ss.jpg

Hi,

 

how did you update to 2012? Did you installed it over a previous version, or did you do it after an uninstallation of the old product?

Hello rocketscientist

 

It looks like you didn't get a clean install. Do you have any other real time security program installed and running? Thanks.

 

 

EDIT: Did you use the Beta 2012 and then not thoroughly remove the Beta before you installed NIS 2012?

On this particular computer it was installed as an upgrade over NIS 2011. I've never had any beta versions installed. No other security/virus programs are installed.

 

I also did a clean install of NIS 2012 on a different computer. I'll keep an eye on that one and see if this happens.

Hello rocketscientist

 

I would recommend that you do a uninstall and reinstall of NIS 2012. You can use this tool to do that process. The instructions on how to do it are right on that page.

 

http://www.norton.com/nrnr

 

 

 

I would recommend that you back up your identity safe before using the tool if you use that feature.

 

 

Please come back and let us know   how you made out . Thanks.


floplot wrote:

Hello rocketscientist

 

I would recommend that you do a uninstall and reinstall of NIS 2012. You can use this tool to do that process. The instructions on how to do it are right on that page.

 

http://www.norton.com/nrnr

 Link dead.

 

 

I would recommend that you back up your identity safe before using the tool if you use that feature.

 

 

Please come back and let us know   how you made out . Thanks.


 

Hello rocketscientist ,
Thanks for reporting this. We just investigated this issue and we are able to reproduce the problem that you have reported.

We would need some time to work on a fix for this issue.
thanks again.

 

Regards ,

Dialine


 

Hi,

 

this is the page norton.com/nrnr should have brought you: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v60392881_EndUserProfile_en_us&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb

Thanks Dialine. So did you reproduce the issue with an upgrade install or a clean install?  Just wondering if I should go ahead and perform an uninstall/reinstall as suggested above, or if that would not fix the problem.

Hi,

 

please run LiveUpdate manually, and reboot your machine if it asks you to do so. A little patch have been released for the 2012 prooducts. Maybe this issue have been solved with that as well. :)

 

Let us know the results.

Hello rocket

 

Below, please find the corrected link. I just tested this one out and it works. Thanks

 

http://www.norton.com/nrnr 

Hi rocketscientist,

i did a clean install and i could reproduce the issue.

 

I ran the liveupdate, rebooted, and confirmed that I had ver 19.1.1.3. Still seeing the same behavior. Since Symantec can reproduce this with a clean install, I doubt that the uninstall/reinstall route will help either. but I'll probably do it anyway just to clean things up. I think this particular computer hasn't had a clean, fresh install since around version 2010.