This is one of the most notorious e-mail scams I have ever seen. It states that your Norton subscription is about to expire, when in fact, double-clicking the Norton taskbar icon (bottom right corner) will tell you that you still have substantially more than 30 days left.
This e-mail message contains links that start with https://, a secure server. All links in the e-mail message ARE Symantec websites, so if you purchase an subscription renewal, and you have substantially more than 30 days left, you have been scammed.
Therefore, the only two ways to tell if this e-mail message is a scam is to: (a) open your Norton product and see if your expiration date is substantially more than 30 days from now and/or (b) go to http://www.mynortonaccount.com, enter your username and password, and see if your subscription will expire soon.
We are aware of several scams using "Norton" . It is actually possible to know if they are scams or not, by reviewing the email links and checking a whois of the registrant. Users who are uncertain if a mail is legit can post details in the forum. You say that all the links are symantec websites. I am surprised because if this was so then you would be paying symantec and not the scam group. A subscription should add to the number of existing days left and I feel sure that customer support could sort it otherwise.
This is one of the most notorious e-mail scams I have ever seen. It states that your Norton subscription is about to expire, when in fact, double-clicking the Norton taskbar icon (bottom right corner) will tell you that you still have substantially more than 30 days left.
This e-mail message contains links that start with https://, a secure server. All links in the e-mail message ARE Symantec websites, so if you purchase an subscription renewal, and you have substantially more than 30 days left, you have been scammed.
Hi Joe,
There are indeed plenty of email scams around relating to Norton renewals. Do you know if you are enrolled in Nortons Automatic Renewal Service. It would be listed in your Norton Account if you were. Below is an image of an email earlier this year I received 30 plus days before my subscription was to expire. At the time, I was purposely enrolled in the service, so I was expecting this email.
A second email comes approximately 15 days before the expiration date with the details of the debit to your credit/debit card. The 366 days were then added to the subscription. In this case the emails were perfectly legitimate.
Again, the image below has to do with Nortons Automatic Renewal Service.
The attached PDF file contains a sample of the scam e-mail AND the upgrade/renewal page on the us.norton.com website, where I manually renew the subscription with a 2-year renewal plan to save $, compared to the automatic renewal option which only grants 1 year.
Note that the e-mail address is a dead giveaway that this is a scam. But if you are too busy to pay attention to the top of the e-mail, you may be inclined to make an unnecessary purchase. Don't be fooled.
In addition, you can SAVE an additional 15% using the coupon code simply by clicking on the Upgrade/Renew tab on the us.norton.com website. So instead of paying, say, $120 for 2 years, you only pay $102!
I looked at the PDF with your message in which you say that the email address is a dead giveaway. If you mean the:
Nortonfromsymantec.com
that is in fact a legitimate Norton address. See this thread where I reported this after checking with Norton Staff here.
You can check that address in NIS's SafeWeb too (despite the user comments)
Here's a message from a "Volunteer" with a Gold Star which means he is also a Norton Staffer but not one of the red coats <s>
As for the price differences, let's not go there, we have pretty well given up on pointing out discrepencies on the sales side of the Norton website .......
This is one of the most notorious e-mail scams I have ever seen. It states that your Norton subscription is about to expire, when in fact, double-clicking the Norton taskbar icon (bottom right corner) will tell you that you still have substantially more than 30 days left.
This e-mail message contains links that start with https://, a secure server. All links in the e-mail message ARE Symantec websites, so if you purchase an subscription renewal, and you have substantially more than 30 days left, you have been scammed.
Therefore, the only two ways to tell if this e-mail message is a scam is to: (a) open your Norton product and see if your expiration date is substantially more than 30 days from now and/or (b) go to http://www.mynortonaccount.com, enter your username and password, and see if your subscription will expire soon.
Good catch! I corrected my previous reply to state that nortonfromsymantec.com IS a legitimate address.
And, just FYI for everyone, after clicking on the two links in the last reply by huwyngr, scroll down until you see "nortonfromsymantec".
Hopefully, all of you reading this post will become more aware of your Norton subscription status to avoid paying extra for something that you already purchased a long time ago.
And don't forget legitimate retail sources of discounted copies and using that KEY to extend the subscription ... using it a couple of days before the end since it wipes out unused time if you do it this way. But the savings can be dramatic.
