After reading the following memo from Tony Weiss:
End of Support for Norton Utilities 14 03-26-2013 02:08 PM - edited 06-21-2013 07:34 PM
Tony clearly states the following:
Q. Will I still be able to install Norton Utilities 14 on other machines?
- Yes, as long as you have an NU14 activation code and the NU14 installation file
Well for me, this statement did not turn out to be accurate. I tried to install Utilities 14.5 to my new Win7 laptop but received messages that the Product Key was invalid. I then began a journey through you support services. First I spent about an hour on the chat line where they opened a case and they told me they could not help. They attempted to forward me to another department but could not, so they gave me the support phone number. I then spent 1 hour on hold and finally got someone in your India call center who said I had to pay to upgrade to Utilities 16 which does not match with your memo that my version 14.5 should still work as along as I have the install disk and the valid Product Key. He attempted to find his manager but could not locate anyone and could not provide a solution and told me to skip phone support and use this forum. I am about 3-4 hours into trying to get this fixed without buying an upgrade since I already own the software but so far nobody can help. All I need is my Product Key enabled so I can use the 3 seats I already own on my machines which is clearly a valid request based upon what you state in your posting. Please help out. Case number XXXXXXXX.
[Edit: Masked the Case ID to conform with the Participation Guidelines and Terms of Service]