Email hacked, no idea what to do!

I've tried searching for help everywhere, but couldn't find answers to the questions I have. I woke up this morning to my phone going off like crazy with email. (I have my email account linked to my iPhone) It was obvious my account had been hacked and they were sending something with a link to my contacts through my account. Everything was coming back saying Postmaster something about failure to deliver. I logged in from my computer and changed my password to that email account. When I tried to log in they informed me that my account was being used by someone else. After I did that, I deleted all the emails. Now here is where I'm starting to freak out. I'm currently running Norton 360 and am in the middle of a full scan. So far it's only come up with 5 tracking cookies. I've never had my email hacked so I have no idea what to do or if it's even safe to keep using the same email! The scary part is I use it for several online accounts and to pay bills through. I would really appreciate some help knowing where to go from here, and if all my online information through the other accounts has been compromised?

I've tried searching for help everywhere, but couldn't find answers to the questions I have. I woke up this morning to my phone going off like crazy with email. (I have my email account linked to my iPhone) It was obvious my account had been hacked and they were sending something with a link to my contacts through my account. Everything was coming back saying Postmaster something about failure to deliver. I logged in from my computer and changed my password to that email account. When I tried to log in they informed me that my account was being used by someone else. After I did that, I deleted all the emails. Now here is where I'm starting to freak out. I'm currently running Norton 360 and am in the middle of a full scan. So far it's only come up with 5 tracking cookies. I've never had my email hacked so I have no idea what to do or if it's even safe to keep using the same email! The scary part is I use it for several online accounts and to pay bills through. I would really appreciate some help knowing where to go from here, and if all my online information through the other accounts has been compromised?

It's a hotmail account.

Anyone? I'm only home for a few more hours, and I really feel like I need to get this taken care of. I've contacted all of my credit card companies that I pay online and through that email address, they have no advice to give me. I called a local computer company who told me for 80$ I could bring my computer in and they would "take off the virus." Well my Norton 360 scan said it only found and resolved 5 tracking cookies. I have no clue what to do here..

Hi w2013,

 

You most likely do not have a virus.  Please see the following articles for information about account compromises and the steps you should take:

 

http://ask-leo.com/email_hacked_7_things_you_need_to_do_now.html

 

http://ask-leo.com/my_contact_list_is_getting_spam_from_me_what_do_i_do.html