Email Contact to Norton
Around January, 2012 when I had a problem with a Norton product, the Norton tech. contacted me via email and it was easier versus the phone or chat options. As of now, Norton does not offer email contact. My latest Chat contacted was made after waiting 50 minutes. And phone contact was also delayed. I don’t know of any software company from whom you purchase their product does not offer email contact. Email contacts, for those who use it, offers many advantages. Contacts on both ends are made at a time each party is available; there is less chance that a language problem will cause misunderstanding on an issue; the written word is usually understood by all cultures; one can save emails for reference and feedback.
I encourage Norton to offer on their Web site an option to get support via direct email.
Jerry
12/20/12