Lately, I have been receiving the following message - Your email message was unable to be sent because the connection to your mail server was interupted. Please open your email clinet and resend the message from the Sent Messages folder".
A copy of the message is attached.
I am unsure what to do with this message. How does NIS know if the message was sent or not? Is this the office server or my email provider? Anyway to fix this? Very vague message.
Thanks.
Hi,
Message traffic between the client [you] and the server [network mail server or ISP mail server] is a two way process. If the receiving computer doesn't acknowledge the receipt of the message then the client generates the error.
Which one is doing what is determined by how and where you are connecting. From home I connect to my ISP mail server. At work I connect to the network mail server there.
If this is the same computer in both cases I'd be checking programs and connections on it. If it's different computers in different locations I'm not quite sure who/what to blame.
At work I'd enlist the help of someone in the IT department who can do some checking on things for you.
Keep us posted
Hello
Your Norton program acts as a messenger for any email problems from your ISP usually. If you use Outlook for your emails, it might be Outlook that is giving you the messages..
Thanks for the replies. I will check with the ISP that handles the mail account.