Email was hacked while using Norton Internet security

I am using internet secuity 2011.  I just had my email hacked, and messages sent (apparently) to all my contacts.

 

I am using Outlook 2002, on a DSL line (Incoing port 995, outgoing 465.)  However, I cannot get the toolbar for anti spam to load.  Does that matter?  The post I found below indicates it should not.  Where do I go from here?

 

Norton Fighter
SendOfJive
Posts: 5,567
Registered: 02-07-2009
 
Re: NIS misses email virus??
12-16-2010 03:00 PM

Hi dave667,

 

Just to expand on what floplot said, port 143 cannot be scanned.  However, incoming email scanning is the vestigial tail of the antivirus world.  It really is no longer necessary (if it ever was) since any time you access a file in an attachment it will be scanned by Auto-Protect anyway.  Email scanning would not catch anything that Auto-Protect wouldn't also catch, so you are no less safe with email scanning disabled.  And, of course, you could always save the attached file to disk and run a custom scan before opening it, if you wanted to check it before accessing it.  Since Incoming Email Scanning cannot work with the port you use, you should disable the feature in the Norton Network Settings to prevent any possible slowdowns this might cause in retrieving your messages.

Hi rdbrownlee,

 

The hacked email account would not be related to Norton AntiSpam.  In fact, it is probably your online webmail account that has been compromised and your computer is most likely not involved at all.  You need to reset your email account password and change any other means of access, such as secret questions, in order to re-secure your account.  See the following for more suggestions:

 

http://ask-leo.com/my_contact_list_is_getting_spam_from_me_what_do_i_do.html

http://ask-leo.com/is_changing_my_password_enough.html


Thanks for the reply.  I think your analysis is correct.  I did not realize I had so many addresses in my online address book.  I normally use outlook 2002 offline.  I have taken the other protection steps.