Earlier I inquired about the inability to access files on Windows Live with an .eml extension. (I have Windows 7 operating system and access internet through Windows IE.) I have determined that these files are usually files which have been "forwarded" to me. I tried to follow instructions given me by Admin Tim Lopez, but they seemed incomplete. Is there anyway you can walk me through some instructions......I would be happy to call you direct, or you could call me. I await your instructions. Thank you for your consideration.