fwiw ~
Message: “Server error: We’re working to resolve an issue that prevents us from completing your request…”
https://support.norton.com/sp/en/us/home/current/solutions/v102692928 05-Jun-2024
fwiw ~
Maybe, flush your DNS cache.
https://www.lifewire.com/flush-and-clear-windows-dns-cache-5095298
Maybe, power cycle reset your modem/router.
https://www.lifewire.com/how-to-properly-restart-a-router-modem-2624570
Note: lifewire.com has ads
fwiw ~
this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]