Error 3035,6 -- Auto Protect Does Not Work

Norton Security | Norton Internet Security
1
After some years of no problems with NIS, I am now getting error message 3035,6. Autoprotect will not work and I cannot fix it.  I have used the autofix tool, have followed the suggested procedures, doing live updates and rebooting, I have used the Removal Tool and reinstalled, without fixing the issue. I have even had a Norton tech take control of my computor and uninstall and reinstall NIS with no luck.  I was using NIS 2011, now using 2012. (ver. 19.2.10).  Same problem with 2011 and 2012. My computer is an HP Pavilion Pentium 4 3.4GHz, 1GB RAM, running Windows XP Pro Service Pack 3.

Help!

2

Hi KenSC,

 

I found this reference from an older post (April of 2011).  You may be able to get some help from it:

 

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20080410105839EN&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb

 

If no help you can click on the No at the bottom, but I believe it will tell you to remove and reinstall the porgram as the last option, which it sounds like you have already done.

 

Post back with results, please.

 

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Thanks for the information, but as you predicted, it did not work.  Yesterday a supervisor from Norton removed all vestiges of NIS, cleaned out my startup menu and did a completely clean new install of NIS 2012 (new product key).  This also did not work.  I am sdupposed to be contacted by the "engineering team" who, I am assured, will fix the problem.  We shall see.

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Thanks for the feedback.  Please post back with the resutls of the engineering teams' efforts.  A solution posted here would be very helpful as there are other posts about this topic with no resolution listed.

5

Thanks.

Would you believe that the Engineering Team has still not yet contacted me.  So much for support from Norton!

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KenSC wrote:

Thanks.

Would you believe that the Engineering Team has still not yet contacted me.  So much for support from Norton!

Thatis totally uynacceptable and I will report it to the Norton Staff and request  they contact you.

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Thanks.  I appreciate the assistance.

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The problem was finally fixed.  It turns out that there were two drivers for my Roxio Easy Media Creator software that came into conflict with a key Norton driver following a Norton software update.  Prior to that Norton update the two pieces of software had coexisted comfortably.  The two Roxio drivers involved are UDFReader and cdudf_xp.  They bocked Norton's SRTSP autoprotect driver  from loading properly.  Removing NIS, then removing the two Roxio drivers, then reinstalling NIS finally solved the NIS problem, at the cost of making the drag-and-drop feature of Roxio disk creation inoperable and rendering my disks using the UDF format unreadable.  But now NIS is working properly.

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"Roxio Easy Media Creator software" Is some of the worst software I have ever used! I installed ia earlyer vers about a month ago and evey time I used a different part of it the program wanted me to put the install disk in cso it could set that part up. I removed the piece of junk. Looks like your running into some of there bad codeing also. How did they find the problem?