Sorry for the two posts (I think the issues are related, but wasn't sure if they should be in the same thread).
Earlier today, I had Live Update fail to install Virus Definitions x 64. I ran live update a second time and it said it was successful. Several hours later, I started getting a 3038, 104 error when trying to run scans on files and folders. I followed the instructions in the knowledge base article on 3038,104 and scans seem to be working again, but should I be concerned? I've been using Norton for several years and this is the first time I've ever had scans fail, so I'm feeling a bit twitchy.
I see no problem if all worked in the end. It is not unusual for there to be glitches in the downloads, application or even some of the reporting of the results of updates - so from what you have said in this and other posts - all sound good once again.
Thanks, yank! I ran Manual Update and a few scans today just to see if it happened again, and NIS seemed to be back to normal. Fingers crossed that yesterday was just a weird one off.
Hi, roane. I think we sometimes we don't remember what a complicated program Norton is, and that it has to work with different systems and other software.
I'm just glad it works and when it doesn't, that's what this forum is for.
Most of the times, there is no need to run manual updates and just wait for the automatic live updates do their work. I would only do the manual live updates when first installing NIS or moving on to the next version of the product. I suppose if you turn off your computer live overnight, then you may want to run the manual live update. While you are actively using the computer, the automatic updates should be doing what they were meant to do and that is to run automatically.. That's my opinion.
Hi, roane. I think we sometimes we don't remember what a complicated program Norton is, and that it has to work with different systems and other software.
I'm just glad it works and when it doesn't, that's what this forum is for.
Help is never far away.
, not only Norton's AV products, the overall PC concept is amazing when we stop and think about how it all has to work in tandem, drivers, memory i/o, firmware BIOS in Expansion cards, Motherboard circuitry, Ethernet Adapters.
I'm a little surprised that I've not seen BSOD's more often... now I better go site an incantation and bow in front of my PC so I don't see one of those soon
F4E, I seriously don’t know what I would do without this forum. It’s my first stop whenever I have a Norton question.
Floplot, My situation is similar to F4E’s. I turn the computer off overnight (sometimes it’s off for a day or two), so I run manual live update first thing in the morning before I check my email. If an update fails, I’ll then rerun it a few times during the day (and, of course, obsessively check my logs).
Scoop8, I try not to think about it Of course, if I thought about it more, i’d probably be less likely to assume virus/malware every time my computer acts quirky.
Scoop8, I try not to think about it :p Of course, if I thought about it more, i'd probably be less likely to assume virus/malware every time my computer acts quirky.
I know what you mean
My best advice for those of us that use PC's daily and depend on them for many things, which I imagine is most of us, is one word.... Backups. It really is a virtual "universal panacea" for the typical home PC user, providing recovery for the following situations:
- Failed HDD
- User error, accidental downloads, Registry edit mistakes, etc
- Malware* infections * excepting rare BIOS or Firmware infections
I definitely need to be better about backups. I backup my important documents before shutting down at night, but I don’t have a spare hard drive ready to go or the Norton Bootable Recovery Tool (and, probably worse, I have a system restore, but didn’t know there was a System Repair dvd).
roane wrote: I definitely need to be better about backups. I backup my important documents before shutting down at night, but I don't have a spare hard drive ready to go or the Norton Bootable Recovery Tool (and, probably worse, I have a system restore, but didn't know there was a System Repair dvd).
You're already ahead of the pack, backing up your "must have" items daily
As F4E mentined, hard drives, external or internal, are fairly inexpensive these days.
I use a couple of external HDD's to backup my "golden" items, those files that are updated or edited daily. One of the HDD's is continuously connected to my Desktop PC to allow unattended scheduled backups and the other one is only connected for manual backups. The reason for the 2nd external HDD is to have redundant copies that are not continuously connected to the parent PC in the event of a malicious encryption ("Cryptolocker", etc) infection.
I use a spare internal HDD to clone periodically, every 2 weeks. My cloning process takes about 45 minutes. This provides a good approach in my opinion, for a total recovery plan since you have a spare copy of everything on another HDD.
In the event of (for most of us) inevidable problems, failed HDD, malware, PUP's that one wants eliminated quickly vs seeking online assistance, plugging in the spare HDD will recover your PC in minutes.
Everyone's budget resources are different but if you can afford a spare internal HDD, it's a good investment for protection against a failed HDD or virtually all malicious infections.
I used to run a "RAID 1" setup in my Desktop PC but I discontinued that backup approach due to array issues that were requiring too much of my time to maintain.
RAID ("Redundant Array of Independent Disks") approaches can be a good backup strategy for business environments but RAID 1 (mirroring one HDD to another in real-time) won't protect the user against malicious intrusions as any unwanted presences will be written to the mirror HDD.
That is the reason I discontinued my Raid 1 backup activity on my PC.
Well I know that it is not saving to open an attachment.
Besides this let me to be blunt: you rather insult my intelligence.
Of course, I read about error 3038. I would not post my question if I found an answer. My virus definitions are up to date and my system is up to day. Time zone is correct but I fail to understand what this has anything to do with the time zone settings.
This post reminds me all time remedy for Windows problem: reboot the system if you do not know what is going on.
This is but an answer I would expect. The problem obviously has nothing to do with all the suggestions you have made.
I would expect somebody from the Symantec staff requesting the file in question and check if this behavior is consistent on other Windows 7 installations and if it is take some action.
In both of my cases Norton 360 most likely reported false negative or failed to scan the file and Avast reported an error. And this is what I am concern about.
Hi, John. I wasn't trying to insult your intelligence. We are all users here like you, trying to help. We can't see your computer and we have to ask what might seem like obvious questions to try to offer suggestions.
If you think the file might be a false positive, you can submit it to Symantec via this link.
I sure hope you don't have Avast runing as well as two AV make for a big issue as in conflicting eachother they wont work right, hince errors will ocure.
Of course, if I thought about it more, i’d probably be less likely to assume virus/malware every time my computer acts quirky.