I keep getting this error poping up since steping up to NIS 09 from 08. I have uninstalled and reinstalled NIS09 twice now, but this error still pops up.
I have just finished twice more trying to get this took care of. Removed using the Noirton Removal Tool. Installed again and after I'm online for a while the error pops up again. Ran Live update and got all the latest updates, but the error still keeps coming up. No other security products running.
This is on a XP Pro machine that is up to date with SP3 and all the latest updates..
I have uninstalled Norton and Reinstalled about 10 times now and still have the Error 3039,1 pop up after I've been online for a bit. I have run the unistall from Add/remove programs, I have used the Norton Removal Tool, etc. I do not have any other antivirus/adware/spyware remover, etc. running. I am using my Administrator Account which I have used since installing XP. I have run one version or another of Norton on this PC since XP was first installed on it in (a few years).
Here is the capture from the error summary page:
Message Edited by jsavga on 10-19-2008 12:50 PM
Message Edited by jsavga on 10-19-2008 12:50 PM
jsavga wrote:I have uninstalled Norton and Reinstalled about 10 times now and still have the Error 3039,1 pop up after I've been online for a bit. I have run the unistall from Add/remove programs, I have used the Norton Removal Tool, etc. I do not have any other antivirus/adware/spyware remover, etc. running. I am using my Administrator Account which I have used since installing XP. I have run one version or another of Norton on this PC since XP was first installed on it in (a few years).
Here is the capture from the error summary page:
Message Edited by jsavga on 10-19-2008 12:50 PMMessage Edited by jsavga on 10-19-2008 12:50 PM
Hi This is Tech0utsider =)
Run One Click Support: Right Hand Corner>Help & Support>One Click Support>See where that can get you.
If it does not help:
First uninstall Norton via the Add/Remove Programs. Then, delete:
1. All Users/Symantec Temp. Files
2. All Users/Symantec
3. All Users/Norton
4. All Users/Norton Installer
5. start>run>regedit>HKEY_CURRENT_USER>Software>delete "Norton" and "Symantec"
6. HKEY_LOCAL_MACHINE>SOFTWARE>delete "Norton" and "Symantec"
For Steps 5-6, make sure that you are on your local administrator account.Then:
1. Run Norton Removal Tool.
3. Install NIS09.
I keep getting this error poping up since steping up to NIS 09 from 08. I have uninstalled and reinstalled NIS09 twice now, but this error still pops up.
Tech, I've already done all that. Not only that, but done a file search for both Norton and Symantec and removed any files and folders associated with them. Searched the registry and did the same with any keys related to them.
Uninstalled, deleted all files, run the removal tool, searched and deleted any files/folder, searched and deleted any keys in the registry, booted into safe mode, did all this again and finished by running the removal tool a third time. Boot into administrator account, run setup.exe letting it download and install NIS 2009. None of this has helped.
What programs are running in the back round? What is down in your system tray?
Forgot to mention, One Click support runs everytime I get this error. It tells me the same thing, uninstall using the Removal tool and reinstall.
This is the system tray
These are the Processes currently running
These will change as you can imagine (such as the TV guide update happen to be running during the screenshot), but nothing is really different than when NIS2008 was running.
Hi JSAVGA,
Exactly the same happened to me almost in every way.
I too have xp sp3 and running 2008 offered 2009.
When I rebooted every icon on the desktop was shown as lnk.
Now I realise every file had lost its association including exes.
I found using a laptop several tools that restore the associations.
I also get 3039.1 and a new window offering a fix that always fails and tells me to uninstall and re-install which is good for a few minutes then the re x appears again and advanced function not working.
I spoke online 4 times with symantec guys who took control of my pc and just did the above.
The issue of every program failing ... not interested "we are not trained for this, contact microsoft"
This is obviously an issue.
I did find a site offering free association fixes which I ran for each file extension.
The only problem I have now is Norton and I think I know what I should do with that!
Good luck
Doug Knox.
Tap in to google and look for file association fixes.
Also read that some installs use MSI which may be part of the problem.
My hard drive by the way is good as checked with a utility.
No problems at all until I installed this free update.
Hope this helps.
Tim
The black bars in the pictures where added by me to block out personal information. My file associations seem to be fine, just the Norton problem with the Sonar and Advanced protection failing stating “Error 3039,1”.
Glad to see I am not the only one with this error. I upgraded from NIS 2006 to 2009 (because 2006 was a piece of trash, and I bought into the hype about 2009), and also received this error. I have uninstalled and reinstalled at least 5 times, and 2 of those times were conducted by Norton via their online chat/remote desktop control service. A few minutes after startup, this problem occurs. I have followed all Norton support instructions, and even had Norton techs work on this, (via both chat and email) all to no avail. The chat sessions were particularly annoying because I had to wait in the queue for over an hour before I could enter a chat session.
In my final chat session, the tech finally admitted that they have no solution to this problem. I promptly requested a refund because I had apparently purchased a product that does not work. The tech informed me that my security is not compromised by this error, and that she would give me an additional 30 days on my subscription free of charge. She said that Norton will aboslutely have this problem resolved in 30 days. That was a week or so ago. We'll see if the tech was correct. So, I am just going to live with the problem until Norton can provide a fix. If they have not provided a fix in 30 days, I'll get a refund and purchase a product that actually works.
Hello timboss,
Try using the steps in this KB article - http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2005101313450613?Open&src=w
Let me know if this helps.
Hi All,
We should have a fix for the 3039,1 error released very soon. We're on the final stages of testing the fix to ensure it is safe to release.
When the patch is release, we will post an announcement on the forums.
Thank you for your patience.
Tim, thanks for replying. At least now I know it’s not just me and I’m not crazy.
Can you offer any status update for this fix?
I have had exactly the same experience with Norton Internet Security 2009 Advanced Protection turning off, and failing to update. When I reboot the computer the Advanced Protection will turn back on, but after awhile turn off again. I have been through the same uninstall/reinstall experience with on-line support, with no success. This takes hours. I used a spare hard drive and did a complete fresh install of Windows XP and then installed Norton Internet Security 2009. No luck, same problem.
It has been another four months since the promise of a “very soon to be released” fix was posted. Has anyone heard anything new about fixing this error as its driving me nuts. If nothing is resolved within the next 33 days when my subscription is up I will be off to Mcafee!
Hello Malc83,
Are you running the 2009 product? It was released about a month and a half ago, so I'm wondering if you're experiencing the same issue as everyone else. If you're running the 2008 product, you might want to try updating to 2009 and seeing if your issues are resolved. While we do have a fix for this issue with the 2009 product thats nearly out the door, the error only effects a small number of installs.