Malc83
October 30, 2008, 11:54pm
21
Hi Tim,
Thanks for your quick response.
Yes I am now running NIS 2009 after "upgrading" to cover the last 35 days of the 2008 subscription.
I had the same,or similar, symptoms with 2008, despite regular updates and reinstals it kept coming up with errors which it would try unsucessfully to fix, I never knew if the protection was there or not.
So change to 2009 for a better experience - no - The errors are back, NIS tries but can't fix them , the shortcut has a permanent cross over it, and I keep getting the response -advanced protection not fixed.
I have used Norton for many years and I don't recall having problems like this on the earlier versions.
I take it that it was a typo in your response and you meant that you had a fix for the 2008 product, but will there be one for 2009 before my subscription ends.
Regards Malc
Hello Malc83,
It was not a typo. We do have a fix for the 2009 product. It is currently being tested and should be available through LIveUpdate real soon.
Do you have any other security software installed?
Malc83
November 1, 2008, 8:52am
23
Hi Tim,
Thanks for your response, good news about the coming fix.
The only other security software that I use are Spybot and Adaware.
Regards Malc
Do you have Tea Timer installed from Spy Bot?
Stu
November 1, 2008, 9:58am
25
That's probably it,. Please disable teatimer. That will make a difference
Malc83
November 1, 2008, 11:18pm
26
Thanks Dieselman and Stu,
thought we had it solved but unfortunately teatimer is not loaded.
But thanks for taking the trouble to help.
Regards Malc
Ad Aware is past its prime and so are Spy Bot. Ad Aware 2008 if thats what your using runs a back round service even when you close it out. Try uinstalling Spybot and Ad Aware and rebooting. Then you may need to uninstall NIS 2009 then run the Norton Removal Tool.
Malc83
November 3, 2008, 8:05pm
28
Hi Dieselman,
Thanks for the extra info, have removed AAW and SB and reinstalled NIS - Running well and seems stable at the moment, will post update in a weeks time. Thanks again..Regards Malc
jsavga
November 8, 2008, 1:05am
29
Hello Malc83,
It was not a typo. We do have a fix for the 2009 product. It is currently being tested and should be available through LIveUpdate real soon.
Tim, will this be through the automatic Live Update that runs periodically and downloads definitions, etc., or will we have manually run it or an update? I seem to remember in a previous version of NIS that there were two ways to run LU and only manually running it could you get program updates.
Hello jasvga,
Instructions on how to obtain the update will be posted along with the announcement when the patch is available. Unfortunately, I can't really comment on how you will obtain the update, as this might change at the last minute.
We're almost there guys. Thanks for you patience!
jsavga
November 13, 2008, 3:35am
31
Tim, any update on this. I thought it may have been fixed as yesterday I didn't get the error and was online for quite some time, but tonight it's back as usual. I have noticed that now I get the funny characters the last few times I've got the error (I think someone stated in another issue a couple weeks ago something similar with chinese characters in the error message).
Message Edited by jsavga on 11-12-2008 07:41 PM
mijcar
November 13, 2008, 4:44am
32
Have you been upgraded to build 16.1.0.33 yet?
Hallo everybody, here in Italy happens the same error and the application (NIS09) opens an incomprensible popup (in Japanise or Chinese): I have nothing installed in such language and I have tried to uninnstall + reinstall NIS09 ...
Please let me know if I can halp you to find the cause and when you will fix this bug.
thanks
Paolo
Hi, I have upgraded fom the version 16.0.0.125 to the 16.1.0.33 and during the last hour the problem does not appear :)
Thanks
Paolo
jsavga
November 14, 2008, 1:25am
35
Yes, it's at 16.1.0.33 and happened again tonight:
jsavga
November 15, 2008, 1:48am
36
Still getting the 3039, 1 error. The update to 16.1.0.33 states that it fixes AdvancedProtection, but this is not the case.
Here is my CEDUrl.txt:[i/]
"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.0.0.125&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.1.0.33&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.1.0.33&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.1.0.33&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=3039&error=1&a=Norton Internet Security Error&b=SONAR Advanced Protection failed to load.&product=Norton Internet Security&version=16.1.0.33&language=English&build=Retail&n=Retail&c=5.1&d=Service Pack 3&e=7.0.5730.11&f=United States&j=false&l=en&g=null&i=null&h=current"
You can see it's happened evgen after the upgrade to 16.1.0.33
rfb2000
November 16, 2008, 6:07pm
37
I installed this product based on Walt Mossbergs recommendation in the WSJ. I had been using AVG free edition and thought this was going to run in the background and be more hassle free.
This error keeps popping up and and Vista constantly asks for permission to to run the error report. Extremely annoying. So much for a product that has cleaner code and is less obtrusive.
jsavga
November 17, 2008, 2:04am
38
It's defenitely annoying to keep getting this error.
I've also noticed in Settings that "Norton Product Tamper Protection" is turned off under Miscellaneous Settings. If I turn it on and Apply, I get a error "3040,10057".
I have recently installed XP service pack 3 and the error has gone away. Just wanted to throw that one out there.
jsavga
November 22, 2008, 11:43pm
40
Has this issue been put on the back burner or just forgotten?
My subscription renewal is next month and I would like to know this would be fixed beforerenewal time.
