jsavga wrote:Has this issue been put on the back burner or just forgotten?
My subscription renewal is next month and I would like to know this would be fixed beforerenewal time.
J, Hi.
In the post above yours, Kevin raised an important issue. What Service Pack are you running? Have you updated your system with all of Microsoft's required updates? Have you updated your system with all of MS' recommended Framework updates?
Running XP Pro with all the updates (including SP3). I've used NRT to once again remove all Norton and then reinstalled NIS from http://liveupdate.symantec.com/upgrade/NIS09EN.exe in an attempt to make sure that I covered all the basis since the update was put out. Still got the error. Tonight it hasn't happened yet (comp been on about 30mins), but sometimes it takes longer than others to happen.
Been pretty busy this weekend, but I'll once again install the SymNRA log program and send the log in this week when I can.
Just wanted to add that several logs have been sent in, heard nothing more and problem still happening.
Hello jsavga,
Sorry for the delay. As you know, there was a Holiday this week. There may be a delay on reviewing the logs, as the Symantec Employees who volunteer their time to reviewing issues on these forums are spending their holiday weekend with friends and families. If you have a critical issue that needs immediate attention, please contact Technical Support.
hi,
I m using nis 2009 v16.1.0.33 (win xp pro). After install, reboot, I am getting that sonar failed to load. I have tried uninstall, removal using Norton removal tool, reinstall but still not solution :(
in particular, one click support is also not working ( it keeps saying check internet connectivity). I have already given proper settings as I use a network proxy with authentication ( I can do live update). (also tried removing the 'Norton support' folder, it is still not working)
Any suggestion?
PS: Because of this crappy unsolved problem, norton probably lost purchase of about 2000 license from my Institute.
Hi nisuser,
Do you have any other security software installed?
What security software was installed before NIS 2009? Can you confirm that any previous security software was completely removed?
Thanks.
edit: Corrected user's name
Have you tried running LiveUpdate repeatedly until all the updates are downloaded?
If you had previous versions of Norton, better to run Norton removal tool 2-3 times before installing 2009. You can try that also if the problem is not fixed by running the LiveUpdate.
hey nisuser,
i think this may be two problems. can you provide a screen shot of the sonar load failure message and the full failure code (3039,xxxx) message (should be available in the Security History under "Errors")? when you encounter this error, you should normally be taken directly into One Click Support, which i'll assume is where you are encountering the connection problem.
also, can you elaborate on how you configured the network proxy authentication within Norton?
mel
What Service Pack? And what does One Click Support suggest?
I don't have any other security software installed. i m using win xp pro sp3 with all updates from ms site. i have repeatedly installed all updates from live update. it was (3039,1) error. one click as i suggested, is not working.
regarding network proxy authentication within Norton- i did so under misc settings--network proxy.
anyway, i don't think problem will get solved. we (institute) has already moved to avast ! pro for every1 else. and so i have already removed norton and gone to avast pro antivirus/comodo firewall combo !
however, if some1 do find the solution, plz let me know. i still think atleast norton antivirus is more effective.
any solution?
Woah … lost 2000 copy could be sold…anyway…
is the error only on your pc or also on others…
Advanced protection error!
I've had this problem forever. See http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=13671
While you're at it, also take a look at http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=21737
All,
We’ve been able to reproduce this issue and are looking in to solutions for this. Thank you for your patience! I’ll post more information when it becomes available.
so any solution to this error? (still waiting to install nis 2009)
Tim, was the 16.2 update suppose to fix this issue? I’ve had it for a few days and still keep getting the 3039,1 error.
Unfortunately, I do not have any more information right now. We’re working on resolving this issue. I was able to reproduce this issue here. However, this error could be caused by different factors. I’m hoping the issue I had is the exact same one you have so that we can fix your issue. I’ll post more information as it becomes available. Thanks!
Add me to the list of frustrated users. I have had 2 support personel remote into my pc only for the
more senior one (the 2nd guy) tell me that its a conflict with Microsoft. I actually have the error + another
ie. 10057,module 3040. I guess if 3039 is fixed for me, I'd be less frustrated with the fix now ...
As I had my pc reinstalled with NIS 2009 just yesterday by Symantec support, I suppose that the fix is not yet
available ?
After spending about 2 hours online with a tech rep that ran me through all of the suggested procedures (that I had already done several times before) he forwarded this to the "next level". However, one thing that is different than most everyone in this forum is that I am running Vista Ultimate.
I am unclear if this is an actual vulernability or just one of aesthetics. My settings say Advanced Protection is on (courtesy of the tech rep), but the icon in my task bar indicates afix is required. As has been previously stated, all research I have doen indicates that this has been a problem for more than 6 months.
Rather that relying on the online support (got me nowhere ...), I am following this thread hoping that the issue
will be resolved soon. Any chance this is a dead thread ?