According to the KB article on this error: "This problem can happen if the Norton services are not loaded due to a threat." In other words, an outside agent may be involved rather than a bug in the program. If it were a bug, the majority of NIS 2012 users would be experiencing this error - and that is certainly not the case.
I did notice that Norton refers to a "threat" in the KB article and advises the use of NPE which judging from the posts about this error 3048,3 never finds a threat. Neither does NPE or MBAM ever find one for me. I checked back on my NIS 2012 history and can definitely say that on one occasion error 3048,3 came up when one live update item failed to complete which made me wonder if it was connected somehow with live update glitches.
Having run live-update on one of my PC's (Windows 7 64, NIS 2012) I was asked to restart to complete the update. I set it rebooting and went off for an hour, only to come back to find the following error on the screen.
Norton Internet Security 19.9.0.9 Error: 3048, 3 Windows 7 Home Premium
Norton Autofix Results: 0 item(s)
I attempted to investigate but the only glimmer of explanation I've been able to find is that it is potentially to do with live-update being blocked by a virus?
In either case I tried live-update and it worked as normal. I then ran Norton Power Eraser (which actually worked rather than getting stuck in an endless loop of 'restored the internet connection'), and it found nothing.
I was intending to remove/reinstall NIS on one PC already, should I just do so on this one too, leave it alone since this one time is the only occurence of this error, and Norton seems to be working, or format (which would be a bit extreme given NPE says there is nothing there...)
Is this error really indicating a live update failed? I've been getting this message for the last coupe of days. I close the popup, run live update, which runs flawlessly. I see nothing wrong with with my system except this error. If really a temporary network glitch, nortons solution of downloading a series of programs, seems a bit extreme. Can I just shut notice and carry on?
I've been a happy customer for several years, but that may be coming to a end.
Hi,
I would recommend the Norton Remove and Reinstall Tool
to be sure you have a clen copy of the program on your system. Be sure to save your identity safe data before running. also run live update after rebooting to be sure you have all of the updates installed.
If you do elect to switch security programs be sure to run the Norton Removal Tool before you attempt to install the new program.
May resort to that, but as posted in other threads, this seems to be an extreme solution. Others report this causing other problems.
Since norton continues to run, can I ignore error?
Norton reports clean system. Spybot reported AcceleradorDeDownloads, which I removed. Called it adware, Can not find any information about it on the web. Could they be related?
We have three laptops, two using NIS 2012 and one which we just updated to NIS 2014 from NIS 2012. The update was a few weeks ago and since then we have had this error twice on the 2014 version laptop. Following the norton instructions did fix the problem each time we had it. We NEVER had this or any problems with the 2012 version; all three laptops are identical and all running Win 7 64 bit, all are single user administrator systems.
Because of this we have no intention of updating the other systems. The next time it happens we will switch this system back to NIS 2012.
Yes, Yank, your link is the one I referred to. I haven't done it yet since I believe the error popup window indicated to do so if the problem persisted. I will now, of course, keep track of when it does.
My system clock seems to be right. What might that have to do with this problem?
Thank you, F4E. I guess I should have gone on to ask how to check the system clock? I checked Control Panel's time, time zone, etc., which seem to be correct. Is this not the "system" clock? Is the "system" clock located elsewhere? I recall from quite a while ago that there is somewhere to chose where a computer gets sync's its time from but I don't recall where or how to get to it. I assume, though, that it is a setting you get to as your computer boots up.
Also, you said "this issue often resolves itself"--since it doesn't happen all the time, might it be that my system clock and that which NIS is sync'd to are different?
Thank you, F4E. I guess I should have gone on to ask how to check the system clock? I checked Control Panel's time, time zone, etc., which seem to be correct. Is this not the "system" clock? Is the "system" clock located elsewhere? I recall from quite a while ago that there is somewhere to chose where a computer gets sync's its time from but I don't recall where or how to get to it. I assume, though, that it is a setting you get to as your computer boots up.
Also, you said "this issue often resolves itself"--since it doesn't happen all the time, might it be that my system clock and that which NIS is sync'd to are different?
In the same area of Control Panel that you checked your time, there should be a tab for Internet Time. Click on that and make sure the option to sync with an internet time server is checked. You can then click on Update Now.
The 3048, 3 error is often related to a temporary server issue. If you have the same problem and error after a day or two, you need to post back for more help.
peterweb, my "internet time setting" was set to sync with "time.windows.com" server but updating resulted in synchronizing errors. I changed to the next listed server ("time.nist.gov") which almost immediately provided a successful sychronization result. Thank you.
I will identify this as solved but, of couse, will re-post if the problem re-occurs. You see, now that I've changed the internet time server on all three of our devices from "time.windows.com" to "time.nist.gov" there haven't been any errors; but, then again, there was no way to predict when the issue would occur or force it to occur.
Note, though, that our Microsoft Outlooks (2003) have had more errors since making this change. Maybe this is a coincidence, but I haven't had a chance to research how to choose which internet time server to select or whether different choices make a difference in MS Outlook's errors.
Thank you to bww, Yank, F4E and peterweb all your help. You all contributed to the solution.
I hope that you are aware that Office 2003 is at it's end of life as far as windows updates go. I also use nist.gov time server without having problems with outlook, but I do have Office 2013.. Was your Outlook 2003 a type perhaps?
We have and have had NIS for 3 PCs for several years/versions running on (1) a Win-Vista 64bit desktop PC, (2) a Win-Vista 32bit desktop PC and (3) a Win-XP laptop. At various times in mid-2013, using NIS 2013, all three received "3048, 3" errors (may not have been identical but similar with the same type of fix procedures) (not at the same times though). I performed all the fix procedures on all three; but, if I recall correctly, it still came up late-2013 but I was so close to upgrading, I hoped that would solve it. Since upgrading/updating to NIS 21 late-12/2013, all had seemed well until very recently that is. I have again started receiving this error on the Win-Vista 64bit desktop PC and on the Win-XP laptop.
NIS is always up-to-date as is/are Windows. Has anyone else had this problem on NIS 21? Does anyone have direction other than to follow the error messages' drections which I did on NIS 2013? Is there any other informaton I can provide for futher assistance?
Below are examples of the error messages which I believe to have been the same or very similar on all three systems.
NIS 21 error message received on Win-Vista 64bit desktop PC:
Norton Internet Security
21.2.0.38
Error: 3048, 3
Windows (TM) Vista Home Premium
6002.18881.amd64fre.vistasp2_gdr.130707-1535
Norton Autofix Results: 1 item(s)
Installation :: Failed
NIS 2013 error message received on Win-Vista 64bit desktop PC:
Thank you, floplot, for your input. No, not a typo. I am moving toward upgrading to Office 2013; however, we also need to upgrade to Windows 7 for that (currently on Vista). The expense for one is bad enough, but both even worse. Hard enough under normal circumstances but more so when one is not employed.
