I produce a newsletter that I send to aprox 200 recipients via a Word Mail Merge (individual messages to each recipient). The merge appears to be successful with all messages going to the outbox of Outlook.
Then after a certain number have successfully processed, I get an err in a Norton Internet Security Window "Error 421 #4.X.2 Too many messages for this session". I then get a message for each message cued after that message saying connection to server was lost and to resent the message from my sent items folder.
I have outgoing email scanning turned on in Norton IS. Any ideas on how to fix??
I am trying to remember what was said in the forum in the past. As I recall the email client passes the msg to Norton and Norton then is responsible for transmission. In this case the message maybe either from Norton or being received by Norton from the mail server or asp. When you go to send mail is it clear which messages made it and which weren't?
Only if I track each error message. An error is created per message that is blocked that contains the receipt email address and the message subject. So when this happed, I have to right down each address it does not go to as I 'OK' through the error windows and then find those messages and resend them.
I just did a test and sent 150 to myself with the norton email scanning turned off. So far 150 seem to be sent and 132 have been received with no erorr messages so I believe definitely a problem with Norton IS as oppoosed to anything else (although the last 18 seem to be taking a long time to be received - they may have been caught in a spam filter).
Because the Norton program sits between your email client and your ISP, messages from your email service provider will be displayed by Norton rather than your Outlook program. So messages that appear to be generated by Norton are actually not, but instead are merely being relayed to you from your ISP. That is almost certainly the case here where you have possibly exceeded your ISP's maximum allowable number of messages that can be sent in a single session. Error codes in the 4.x.x range are transient, so this could be a temporary situation with your ISP's server. You should check with your ISP for a precise explanation of what happened.
Thanks SendOfJive but please see my message above your reply. This ONLY happens when IS email scanning is turned on. I received all 150 of my 150 sent messages with no errors when email scanning was turned off. This is a Norton issue
I produce a newsletter that I send to aprox 200 recipients via a Word Mail Merge (individual messages to each recipient). The merge appears to be successful with all messages going to the outbox of Outlook.
Then after a certain number have successfully processed, I get an err in a Norton Internet Security Window "Error 421 #4.X.2 Too many messages for this session". I then get a message for each message cued after that message saying connection to server was lost and to resent the message from my sent items folder.
I have outgoing email scanning turned on in Norton IS. Any ideas on how to fix??
I am pleased that SendofJive was able to confirm what I was trying to explain. However, in the first case you say you send nearly 200 and your test is only 150, so it could still be your provider.
Best not to clog up the internet please follow my colleagues advice and check with the provider.
Thanks - I should have mentioned that when this started happening, I then tried breaking up my mail merge into blocks of 100 but still had errors after as few as 30 messages. So the fact I just sent 150 without errors means it is definitely Norton
Please see the forum thread below for a discussion of a situation identical to yours that explains what the error code is telling you (you will need to scroll down a bit to see the first post).
Thanks - I should have mentioned that when this started happening, I then tried breaking up my mail merge into blocks of 100 but still had errors after as few as 30 messages. So the fact I just sent 150 without errors means it is definitely Norton
Thanks for helping though.
My apologies. Your point is taken. However, please see the further msg from sendofJive.
Thanks for the link. Yes I agree that this is often (usually) the reason for the error and I agree that 421 is a common error that many programs will report on.
However, the facts are that I do not get an error if the Norton Internet Security Email Scanning is turned off and in fact get all of the emails that are sent as a test.
In this particular case it appears to be definately linked to Norton and NOT the ISP limitations.
That was interesting link which points to the "ISP" -- as others have said Norton handles mail through a proxy it sets up -- hence the long delay (20 secs) before messages start to actually show in my Outlook Express after my ISP has sent them in my direction -- so that link would seem to apply to that.
Since turning off email scanning works, in the interim you could try turning off Outward Scanning in the Configure settings in NIS 2010 with little if any risk since it's main function, as I understand it, is to signal if a trojan is sending out malware from your computer or if an attachment to your email is malware.
You ought to have the latter under your control anyway and Norton ought to be complaining if you had a bit of malware on the computer waiting to go out.
Meanwhile I see that Norton have been informed of the problem so you ae likely to see their staff -- names in red -- coming in with information. More are around after the weekend since they all have regular jobs writing the software and doing QA <g>
Looking at the documentation that is publically available for the Norton email timeout protection option, it is unclear if it functions for outgoing as well as incoming scans. All of the discussions seem to pertain to scans of incoming attachments. If the option applies only to incoming messages, then yes, you might get a timeout while sending an unusually large number of messages if Norton scanning causes a significant delay in the communications. We will need a Symantec employee familiar with the feature to clarify if this is a possible cause of the error code.
There is something else you can check if you suspect that Outlook is timing out the connection while waiting for Norton. In the Advanced tab of the Internet Email Settings in Outlook there is a slider that controls the length of time to be used for server timeouts. Make sure that this is set to the highest value.
If turning off Norton scanning of outgoing messages solves the issue, then that is a perfectly safe and acceptable work around. This feature protects your recipients from anything malicious that might be coming from you. They should have their own protection in place anyway, and Norton should have already caught anything might have gotten on your machine, so scanning outgoing messages is really not essential.
Who is your ISP, by the way? I'd be interested in checking their support pages for any clues (I'm still not convinced it's a Norton issue).
Poking around the Service Details page at Shaw I found the following. I realize that you sent out your newsletter as an indivdual message to each recipient, but looking at the recipients per message restriction and understanding that the provider does place limits on sending messages, I can't help but wonder if there may also be a limit to the number of messages that can be sent in a single session. You might want to check with Shaw customer support to see if there is such a limit.
Thanks for your follow up. I have checked with them in the past when I was Blind copying everyone instead of sending indiviual messages. I told them I would be doing 200 - 300 and they said no problem and the facts are I DID sent 150 (in one session) without a problem when Norton was off. If there was a limit, I would hit it no matter what Norton's status
I told them I would be doing 200 - 300 and they said no problem
Well, there is a 1000 message per day limit and so 200-300 would not be an issue. Due to bandwidth and possible spamming considerations, however, there may or may not be a restriction on the number of messages allowed per session. That would be the critical thing to know.
Did you also send the same 150 messages to yourself with Norton scanning turned on? That might help to pin things down.
yes same 150 with and without Norton email scan on. When on, errors, when off, no errors. I am not going to test anymore today for fear of hittng the 1000 message mark as I know I am getting close.
