Error 800706be when running job - VProSvc.exe fault

Ghost 15.0.1.36526 consistantly fails on any file based backup with ERROR dialog reading "Error 800706be when running job: nameofbackup".  In tracking down the root cause, I have determined from the application log that VProSvc.exe faults, causing the RPC error.  

 

System is Asus I7 based laptop with Windows 7 64 bit ultimate.  Destination is Seagate Go Flex 3TB/TO USB drive.  Both source and destination are error free as per NU and chkdsk. 

 

Image backup works correctly.

 

Application log entry is:

Log Name:      Application
Source:        Application Error
Date:          9/18/2011 12:19:35 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CamAsus64
Description:
Faulting application name: VProSvc.exe, version: 15.0.1.36526, time stamp: 0x4b8e6c9a
Faulting module name: VProImaging.dll, version: 15.0.1.36526, time stamp: 0x4b8e6c32
Exception code: 0x40000015
Fault offset: 0x006676ff
Faulting process id: 0x8f4
Faulting application start time: 0x01cc74e9287be7f6
Faulting application path: C:\Program Files (x86)\Norton Ghost\Agent\VProSvc.exe
Faulting module path: C:\Program Files (x86)\Norton Ghost\Agent\VProImaging.dll
Report Id: cbec6ce0-e1b5-11e0-a42a-d65f957ec398
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-09-18T05:19:35.000000000Z" />
    <EventRecordID>45166</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CamAsus64</Computer>
    <Security />
  </System>
  <EventData>
    <Data>VProSvc.exe</Data>
    <Data>15.0.1.36526</Data>
    <Data>4b8e6c9a</Data>
    <Data>VProImaging.dll</Data>
    <Data>15.0.1.36526</Data>
    <Data>4b8e6c32</Data>
    <Data>40000015</Data>
    <Data>006676ff</Data>
    <Data>8f4</Data>
    <Data>01cc74e9287be7f6</Data>
    <Data>C:\Program Files (x86)\Norton Ghost\Agent\VProSvc.exe</Data>
    <Data>C:\Program Files (x86)\Norton Ghost\Agent\VProImaging.dll</Data>
    <Data>cbec6ce0-e1b5-11e0-a42a-d65f957ec398</Data>
  </EventData>
</Event>

 

Some of the VProSvc reports are included in an attachment to aid in isolating the problem.

 

- Cam

 

Ghost 15.0.1.36526 consistantly fails on any file based backup with ERROR dialog reading "Error 800706be when running job: nameofbackup".  In tracking down the root cause, I have determined from the application log that VProSvc.exe faults, causing the RPC error.  

 

System is Asus I7 based laptop with Windows 7 64 bit ultimate.  Destination is Seagate Go Flex 3TB/TO USB drive.  Both source and destination are error free as per NU and chkdsk. 

 

Image backup works correctly.

 

Application log entry is:

Log Name:      Application
Source:        Application Error
Date:          9/18/2011 12:19:35 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CamAsus64
Description:
Faulting application name: VProSvc.exe, version: 15.0.1.36526, time stamp: 0x4b8e6c9a
Faulting module name: VProImaging.dll, version: 15.0.1.36526, time stamp: 0x4b8e6c32
Exception code: 0x40000015
Fault offset: 0x006676ff
Faulting process id: 0x8f4
Faulting application start time: 0x01cc74e9287be7f6
Faulting application path: C:\Program Files (x86)\Norton Ghost\Agent\VProSvc.exe
Faulting module path: C:\Program Files (x86)\Norton Ghost\Agent\VProImaging.dll
Report Id: cbec6ce0-e1b5-11e0-a42a-d65f957ec398
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-09-18T05:19:35.000000000Z" />
    <EventRecordID>45166</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CamAsus64</Computer>
    <Security />
  </System>
  <EventData>
    <Data>VProSvc.exe</Data>
    <Data>15.0.1.36526</Data>
    <Data>4b8e6c9a</Data>
    <Data>VProImaging.dll</Data>
    <Data>15.0.1.36526</Data>
    <Data>4b8e6c32</Data>
    <Data>40000015</Data>
    <Data>006676ff</Data>
    <Data>8f4</Data>
    <Data>01cc74e9287be7f6</Data>
    <Data>C:\Program Files (x86)\Norton Ghost\Agent\VProSvc.exe</Data>
    <Data>C:\Program Files (x86)\Norton Ghost\Agent\VProImaging.dll</Data>
    <Data>cbec6ce0-e1b5-11e0-a42a-d65f957ec398</Data>
  </EventData>
</Event>

 

Some of the VProSvc reports are included in an attachment to aid in isolating the problem.

 

- Cam