Ghost 15.0.1.36526 consistantly fails on any file based backup with ERROR dialog reading "Error 800706be when running job: nameofbackup". In tracking down the root cause, I have determined from the application log that VProSvc.exe faults, causing the RPC error.
System is Asus I7 based laptop with Windows 7 64 bit ultimate. Destination is Seagate Go Flex 3TB/TO USB drive. Both source and destination are error free as per NU and chkdsk.
Image backup works correctly.
Application log entry is:
Log Name: Application
Source: Application Error
Date: 9/18/2011 12:19:35 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: CamAsus64
Description:
Faulting application name: VProSvc.exe, version: 15.0.1.36526, time stamp: 0x4b8e6c9a
Faulting module name: VProImaging.dll, version: 15.0.1.36526, time stamp: 0x4b8e6c32
Exception code: 0x40000015
Fault offset: 0x006676ff
Faulting process id: 0x8f4
Faulting application start time: 0x01cc74e9287be7f6
Faulting application path: C:\Program Files (x86)\Norton Ghost\Agent\VProSvc.exe
Faulting module path: C:\Program Files (x86)\Norton Ghost\Agent\VProImaging.dll
Report Id: cbec6ce0-e1b5-11e0-a42a-d65f957ec398
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-09-18T05:19:35.000000000Z" />
<EventRecordID>45166</EventRecordID>
<Channel>Application</Channel>
<Computer>CamAsus64</Computer>
<Security />
</System>
<EventData>
<Data>VProSvc.exe</Data>
<Data>15.0.1.36526</Data>
<Data>4b8e6c9a</Data>
<Data>VProImaging.dll</Data>
<Data>15.0.1.36526</Data>
<Data>4b8e6c32</Data>
<Data>40000015</Data>
<Data>006676ff</Data>
<Data>8f4</Data>
<Data>01cc74e9287be7f6</Data>
<Data>C:\Program Files (x86)\Norton Ghost\Agent\VProSvc.exe</Data>
<Data>C:\Program Files (x86)\Norton Ghost\Agent\VProImaging.dll</Data>
<Data>cbec6ce0-e1b5-11e0-a42a-d65f957ec398</Data>
</EventData>
</Event>
Some of the VProSvc reports are included in an attachment to aid in isolating the problem.
- Cam