Hello, I'm new and not very technically minded. I am running Norton 2012 on my laptop and while doing my security scan I got the error message that I've used as the subject line. I don't know what it is and the help page suggests that it's usually caused by my having uninstalled something called Norton Utilities 15.0, which I don't think I have, far less have uninstalled. So I don't know which buttons to press to make the error go away.
Can anyone help, please?
Karen
Hi Atomic and thank you for your reply.
I actually already knew what to do about the error. My question was to Symantec - I said I discovered this bug has existed for years and I want to know what causes it and what Symantec is *doing* about it. It doesn't seem right to me that they'd let a long-standing bug continue to aggravate users and cost them hours of their time messing around with uninstalls and reinstalls of Norton products.
Regarding SP3 - I decided a long time ago not to do that one - I forget what the reason was, but I do know it is one that I would stick with if I could remember it <gg>. I have Win 7 on my other laptop and no Norton AV error, btw.
Thank you again.
Kelliann
Hi
Thank you for replying. I had Kaspersky, which I uninstalled completely. My OS is Windows XP.
Hello, I'm new and not very technically minded. I am running Norton 2012 on my laptop and while doing my security scan I got the error message that I've used as the subject line. I don't know what it is and the help page suggests that it's usually caused by my having uninstalled something called Norton Utilities 15.0, which I don't think I have, far less have uninstalled. So I don't know which buttons to press to make the error go away.
Can anyone help, please?
Karen
Hi
Did you used the Kaspersky Removal tool or uninstalled through Norton Installation? check your Private message.
Run NRT-> Restart -> Open run ( win key + r ) -> cmd -> type chkdsk c: /r /f -> type y -> restart.