Hello,
From within Internet Security 2011 I selected the menu to upgrade to Internet Security 2012. The initial
install of 2012 appeard to work. However, as soon as I ran Liveupdate for the first time and rebooted the
computer Internet Security 2012 would not function. All I get is a 8504, 101 error. It said it tried to fix the error and
I restarted the machine, but it was still not operating upon reboot.
I used the Norton Removal Tool and uninstalled Norton Internet Security 2012. I then rebooted the machine
and installed Internet Security 2012 as a clean install. Unfortunately, after running live update and downloading
the 25.0 MB of updates, Norton Internet Security 2012 again will not function. I get the same error 8504, 101.
I have checked the forums but don't see a solution for this. I finally went back and ran the Norton Removal Tool
again and went back to Norton Internet Security 2011, which originally came on my computer when I purchased
it last summer.
I am running Windows 7 Professional , 64-bit, on a Lenovo W520.
Thanks for any suggestions anyone might have.