I have tryed both the remove tool as well as the power eraser and nothing as worked. The home pc is a windows vista and any help would be appricatied.
When I went to go on the internet I received a message that Google Chrome was not working, it said that it could be an error with my antivirus. Then I found that my Norton 360 was not working, it gave me the error code 8504, 104. I have tried rebooting my computer yet this did not work. I then tried to uninstall Norton but I am unable to do so. I tried using the Norton Removal Tool but this also came up as error.
How can I remove Norton from my computer?
Thanks
Rachel
When I try to uninstall Norton using the add/remove programs I do not receive any messages at all, it doesn't appear to react when I try it.
When using the Norton removal tool, it says "error" and recommends that I remove Norton manually, but I do not know how to do that.
Thanks
Hi RachelH,
Try to use the Norton Remove and Reinstall Tool (www.norton.com/rr)
Please let us know if you have any issues
I don't play anything on XBOX, so I can't say if it's a particular game or not, but once I waded through all the XBOX settings and deactivated them, Norton seems to work. It's near impossible to remove, but can be deactivated if all the settings are turned off (takes patience) Suggest folks do NOT attempt to remove from any folder... not sure what may happen.
BAYLEE:I believe the XBOX programs are complicit. Turning XBOX off is a chore.
How have you determined this? Is it any specific game(s)?
And what about any non Norton product that might have been on your system before installing Norton?
I believe the XBOX programs are complicit. Turning XBOX off is a chore.
Your attachment shows a restart needed to finish a fix. Have you restarted your computer? Restart, not shutdown and startup again if you have Windows Fast Startup feature enabled. Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0
The Norton Support article here notes this error is often caused by another security product on your system. Did you have another non Norton security product on your system before installing Norton? If so, did you fully remove it using the removal tool for that software?
When you reinstalled Norton, did you use the Norton Removal and Reinstall tool using the Advanced Options > Remove Only ?
I'm curious to know what tools you use.
I primarily use:
http://gsmartcontrol.sourceforge.net/home/
They just had an update recently.
I run disk check tools quite regularly. As it turned out,disk I/o latency was not the problem as the delays in loading were only with the Norton product. After finally getting Norton uninstalled and reinstalled, the problems were resolved.
Thank you,
Dale.
There are some tools to check your hard drive if you what. High IO latency is a red flag to disk issues.
Let me know if you want to check for that problem.
Thanks for your comments on my issues....
Well, it took a while, but I finally got through it. The Norton Remove and Reinstall tool fooled me a bit. It took about 35 seconds to load up, I wasn't waiting long enough for it. Letting it sit for a while, I finally got the License Agreement approval screen, clicked on it - another 30 seconds...
I was beginning to think I had a disc drive issue due to the latency of the startups.
I did a complete uninstall and reinstall of Norton (twice) and the second time seemed to go okay. I really think Windows Defender got in the way and created some of these issues. I normally keep it off and rely upon Norton, but somehow, perhaps through an update, it got turned back on.
This could have been the root cause of the problem...
At any rate, Norton Security Suite seems to be running normally now - thankfully.
Again, thanks for the help..
Dale
Hi Dale2100,
Here is the Norton KB for error 8504,104.
https://support.norton.com/sp/en/us/home/current/solutions/v62545568_EndUserProfile_en_us?
Please follow the instructions and let us know if any change. Be advised the Norton Remove and Reinstall Tool will have you use Step 5 to Remove Norton Security Suite (NSS).
Be sure to download a new copy of NSS from the following link:
http://constantguard.comcast.net/norton?cid=NET_33_601
Do not use any old download managers you may have saved - download a fresh copy.
The Symantec Diagnostic Tool is not intended for use on Home User Norton Products - it is intended for use on the Enterprise and more advanced versions of Norton. No telling what errors you may see using it on NSS.
Using a restore point may in fact have totally blown away your NSS, especially if you did not disable Norton Tamper Protection. There was a recent update to NSS as outlined in the following link:
Part of that update included the following information:
Windows System Restore Support: Performing a Windows System Restore has been known to sometimes cause problems such as the product not starting. With this release if a customer takes a new Windows snapshot with version 22.10+ of Norton Security installed then if the customer performs a system restore to that snapshot it will no longer cause any problems with the Norton product.
So be sure you have that new snapshot after you install and update to 22.10.0.85.
Lots of info here and suggestions - please let us know how things go.