Error 8504 in NIS 2012

Symnatec Service Framework keeps closing, Autofix wants me to run the Norton Removal and reinstall tool , It told someone else to run the Norton Eraser, I have Boot Time on Aggressive and a reboot brings it back working, Will this keep happenning and to XP or others, maybe I should change reboot to Normal, can anyone from Symantec give me a clue and can it be downloaded and installed from your Norton Account BEFORE you run any Norton Removal Tools with the serial # already in it!........Thanks.....Gorpy1