Error 8920,1235 Help

Norton Security | Norton Internet Security
1

My Norton 360 (5.1.0.29) won't allow me to send emails. Please help. The live assist is beyond a joke.

2

Hi,

 

can you please tell us which email client do you use?

The error code you wrote is more likely a live update issue: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110304133519EN&ln=en_US

3

I use Outlook Express. And yes, I am certain it is an update issue. Please help. I cannot sent emails.

4

If you run Live Update manually, can you download all the updates?

 

For the Outlook issue please try this first:

1. Open Norton 360

2. Click on Settings

3. Go to Antispam settings

4. Click on the Client Integration tab

5. Turn off Outlook Express

6. Try to send a test email

7. Turn back client integration.

 

Let us know the results.

5

Thanks a bunch. That did the trick. If only Norton's own help system could manage this.