I am running Microsoft Windows XP, SP3, Home Edition Version 2002. I am having a problem with Norton Security Suite 5.1.0.29. I have run Live Update many times and the virus definitions never update, I get Error: 8920,201. I followed the instructions and re-booted my computer and re-ran Live Update many times. I removed the program and re-installed it with the same results. I ran Live Update and re-booted my computer many times. I tried using the NRnR.exe tool but got the message: Failed to detect any Norton product that could be automatically upgraded. Help!
Hello jeaglesoar13,
You didn't mention which product and version you are running, but from your previous posts it appears you have Norton 360.
After the steps you performed, have you restarted the computer? If that does not fix the issue, an uninstall / re-install of your Norton product is indicated.
You can accomplish this with one tool, the Norton Remove & Reinstall tool.
"The Norton Remove & Reinstall tool uninstalls all Norton products from your computer, and reinstalls the latest version of your Norton security product."
First, Back up your Identity Safe Data to a convenient location and have your product key handy as a precaution.
Then proceed to this page and follow the instructions for downloading and running the tool.
Let us know how you do.
I did as instructed. The program downloaded and installed without any problems. I used Live Update and re-booted over a dozen times. I get an Error: 8920,201 message after every update for the Norton Antivirus definitions. Everything installed leaving only the Norton 2011 Virus Defininitions. I kept updating until there were no more updates available (other than Norton Antivirus definitions). I ran Live Update until it only showed Norton Antivirus as available but it wasn't able to install. I re-booted again and tried to update the antivirus definitions and got the same error message.
Please check and make sure your system time & date are correct.
I never would have thought of that, however it shows 6:57 pm 12/19/2011.
I am running Microsoft Windows XP, SP3, Home Edition Version 2002. I am having a problem with Norton Security Suite 5.1.0.29. I have run Live Update many times and the virus definitions never update, I get Error: 8920,201. I followed the instructions and re-booted my computer and re-ran Live Update many times. I removed the program and re-installed it with the same results. I ran Live Update and re-booted my computer many times. I tried using the NRnR.exe tool but got the message: Failed to detect any Norton product that could be automatically upgraded. Help!
Hi amsanborn:
Welcome to the Norton Community!
May I ask exactly what Norton product you are using and your OS?
In any case, please take a look at this support link. The solution is supposedly simple, if that is what it is.
Thanks,
Atomic_Blast :)
Hi
Please try to download the Norton Intelligent Updater and run it -> Restart and run the Live Update.