Error : Cannot connect to Norton Server

Archive
1

Greetings.

Have a problem with Norton Security.

Cannot login throught the program.

I have Win 10 x64, Norton 22.16.1.4. (latest) and there has been some times I werent able to login or do anything server related throught the program :

The outcome is always identical :

Login throught my.norton (Chrome) works with no problem.

 

Any solution, have tried a lot of them... None of them works :(

Regards

2

Hi @Sphere,

I have sent you have private message requesting for logs and more details for further investigation. Thanks

3

All things mentioned here in post has been verified 3 or 4 times.

Will check the fast startup option also.

4

Did you try resetting your default browser as noted in Sunil's post above? If that helps, you can always reset the default to your preferred browser.

Also, as you are on Win 10, have you disabled the Windows Fast Startup feature?  If you use Windows 8/8.1 or 10, there can be an issue with the Windows Fast Startup feature.. See more information here.

5

Greetings.

Have tried many things to solve, the result is still the same.

Cannot connect ....

6

Hello Sphere. Have you attempted to authenticate to the Norton servers since your last post?

Cheers

7

Greetings.

Yes all correct, newely updated and instaled from fresh install.

 

4.png5.png

So guess this is just because of the init app error.
Have tried all the solution to fix for this version. Cannot :(

Thank you for your time and answers. Guess we'll have to wait for fix. 

 

Regards.

8

That was update just this morning, evidently I missed it. Thanks Peter.

Cheers

9

Latest version announcement here.  https://community.norton.com/en/blogs/product-update-announcements/announcing-norton-security-2216-update-windows

22.16.1.4 is only available from a fresh install, or by running Norton Removal and Reinstall Tool.

10

All: The latest version of Norton is 22.16.0.247 via live update, not 22.16.1.4. as the OP states.

Cheers

11

Hi @Sphere,

Thanks for reporting in Norton Community Forums. Can you please try below steps and let us know the issues status?

1. Restart your computer

  1. Exit all programs. 
     
  2. Restart computer. 

    If the problem persists, goto step 2. 

2. Set a default web browser

  1. On your Windows desktop, go to Start > Settings > System. 
     
  2. Click Default apps. 
     
  3. Under Web browser, select the web browser that you want to set as default. 
     
  4. Try account sign in from Norton main scree. 
12

Hello Sphere

Are you sure about that version number? I have 22.16.0.247. I haven't seen 22.16.1.4. Is that a Beta version or one that is given out by an ISP? Have you turned off Fast Startup? Have you restarted your computer? Are you using the Core?

Please check out this link for Norton Status

https://status.norton.com/

Please check out this link and check to see if you have any outages. Everything should be green OK's.

If you still have no luck, you can try customer support using Chat.

www.norton.com/contactcs 

Have a Good Night and

Thanks.