Have been having this problem since last December 2013 & have let Notorn take control of my pc & do re installs. Made no difference, 3 days later the same problem , error 3038, 104. Have done all norton have suggested via live chats & phone calls.
After doing the check on the hard disk as instructed by a norton person my PC crashed & had to do a full restore back to factory settings. Took all weekend to get everything back to almost where it was before the crash.
Have been having this problem since last December 2013 & have let Notorn take control of my pc & do re installs. Made no difference, 3 days later the same problem , error 3038, 104. Have done all norton have suggested via live chats & phone calls.
After doing the check on the hard disk as instructed by a norton person my PC crashed & had to do a full restore back to factory settings. Took all weekend to get everything back to almost where it was before the crash.
I see nothing in my suggestion that asks for you to run the NRT and reinstall. I thought you said Norton Support already did that with the same results.
The Norton KB does not suggest a reinstall, but rather changing permissions and updating virus defs - things not associated with a reinstall and things that a reinstall may not correct.
Having had several options by various people on this forum, am now trying the suggestion made above & will get back once it is done. Have to say the help has been good & has helped to understand the issue.
Hi, Neil. Given that what you've done has eliminated the error codes, it may may be worthwhile trying the Norton Remove and Reinstall Tool again, to make sure the copy you have is not corruped in other ways.