Hello, I'm using windows vista home premium. My browser is Firefox 3.6.17. I have ran the one click support numerous times and it fixes the problem temporarily but it keeps coming back even if I leave my PC on. I also ran the eraser thing yesterday and thought it had resolved the problem but it's back. The symptoms are as follows; the safe web icon in the Norton toolbar is grayed out, I can't open Norton sec. from my desk top icon and my hp total care adviser indicates that my firewall and everything else is not working. I have uninstalled internet security 2011 and reinstalled but that didn't help either. I know almost nothing about PC's so be easy on me!!
thanks, lige