Error code after uninstall

Archive
1

My school system installed "Anti Virus Auto Protect" on my Macbook Pro. When my hard drive slowed down, I had it reformatted and reinstalled with a mirror edition of the old drive. Unfortunately, that affected "Anti Virus Auto Protect." Now when I start the computer eight or nine Norton error messages pop up in a cascade. Each says, "Symantec anti-virus auto protect could not continue. Please run LiveUpdate or reinstall Symantec Antivirus and restart (code 10)." Sometimes it says, "code 9."

 

Since I do not have possession of this software, I couldn't reinstall it. So I read through Norton's info and did an uninstall of "Symantec anti-virus auto protect." That went fine, but when I restarted the computer the messages didn't go away. 

 

It's like I've got a virus from Norton! Of course, it's not malicious, but it is annoying.

 

Apple Care will help me clean up the problem if Norton will give me the "file pass." Or maybe someone could point me to an article that would help me clean this up.

 

Thanks in advance, Jeff.

2

Hopefully this tool should help:

 

Go to ftp://ftp.symantec.com/misc/tools/mactools/RemoveSymantecMacFiles.zip. Then double click on the zip file, and follow the directions in the Read Me.

 

3

I tried running this program, but it would not accept my p/w as administrator. I'm running snowleopard, on a macbook pro. I feel like I was so close to a solution, then I hit this snag. And, yes, I did read through the documentation, which said nothing about the admin log-in screen, which is unfamiliar to me. Any suggestions?

 

Thank you,

 

Jeff

4

Oh, this is what came up the Terminal Sudo 80X24 window:


"********* RemoveSymantecMacFiles.command 5.60 *********

You must be an admin user to run this script.
Please enter your admin password:"

 

I was not able to enter my p/w into this window

5

 

jlshear wrote:

Oh, this is what came up the Terminal Sudo 80X24 window:


"********* RemoveSymantecMacFiles.command 5.60 *********

You must be an admin user to run this script.
Please enter your admin password:"

 

I was not able to enter my p/w into this window

Your admin password and name is the one you have to supply when installing software or running Software Update or Disk Utility for example. Go to Apple>System Preferences...>Accounts to see the Admin account name.

 

Also, you must hit the enter or return key after typing in your admin password.

 

6

Thanks so much. The answer should have been obvious to me. Alas. I'll be getting a copy of Norton soon to protect my new Mac. Do you think it will slow down my application? I have a need for speed. :smileyhappy:

7

I can't think of any reason NAV (if that's what you mean) would slow down an app, unless it's doing an intense amount of file system activity (like closing several hundred files over a period of seconds).  If so, you could temporariiy disable AutoProtect to prevent any interference.