Error Contact with the OnlineFamily.Norton server has failed

Hi, Norton.  I have tried the fixes on the earlier posts, but I still cannot finish the installation due to the error described in the subject line.  I am able to get 4 replies when I ping "o2comm.norton.com".  When I try to get to the server through "telnet o2comm.norton.com 443", I get the response "Could not open connection to the host..."

 

What is the next step?

 

Thanks.