I have files that are encrypted and cause an error in backup thus stop the backup process. When I excluded them from the backup set they are not excluded and stop the process once again. When I put a check mark in the excluded box for the file, I then select exclude files and then a screen pops up and asks if I am sure I want to exclude these files and I hit yes. Any help would be appreciated.
[Edit: Clarified subject]
The best way I found to correct the described problem is to go to your actual Drive/directory/folder/file and hit your opposite mouse key, select your Norton product, select Exclude from Backup, then select OK. There must be a glitch in Norton's backup program which unchecks the files we select It did work for me the first time I create a new backup set but not in future backups, always the Error message. Hope this helps.