Error Message 8920,204 when using Live Update

Norton Security | Norton Internet Security
1

I have version 5.1.0.29 on Windows 7. When I try to run LiveUpdate, I am not able to download the "Norton 2011 Virus Definitions X64" - Status: Failed to Complete.

 

Could someone please help?

2

Hi,

 

please try this:

1. Download the full update package from here:http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=n95 and download the right version for your PC:
- yyyymmdd-ver-v5i32.exe for 32-bit machines
- yyyymmdd-ver-v5i64.exe for 64-bit machines

 

2. Install the downloaded package

3. Run Live Update manually

 

Does the problem go away?

3

No, it wouldn't download properly. It said the files were corrupt... which, come to think of it, is a problem I've been having a lot lately.

4

Can you please download the file(s) with a download manager?

Like this one: http://www.speedbit.com/downloads/

 

With download managers you can continue (most of the times) broken downloads as well.

5

It still said the files were corrupt, even when using Speedbit

6

Can you try the steps in the following support article:

 

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20101108141329EN

7

Please try the instructions from the Symantec KB:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110304100658EN

 

Yogesh

8

Are you sure?

 

They suggest uninstalling Norton, but first downloading the installation files so that it can be re-installed. But I can't download the installation files, because they are always corrupted.

 

Just so you are aware, when I downloaded IE9 and the latest iTunes and iPhone software, those files were also "corrupted".