ERROR MESSAGE " NO PROFILES FOUND FOR THIS NORTON USER "

Hi guys!

just did a fresh in stall of windows 7..  and as im setting up my norton account again etc im trying to log into identity safe,

buts its saying there is no profile found under this account??

 

its so vital that i get it active again, i had so many log in details that i canot possibly remeber...

 

it was asking for my norton account email etc the identity safe had a seperate password to the one i use for my "mynortonaccount" so im stuck! 

 

i appreciate all the help:)