Error message: Unable to retreive list of child accounts

I upgraded my Norton to 2009 today and installed Safety Minder.  However, Safety Minder is not working yet.  When I get to the point where the progam asks, “How does your family log in?” and it says it is initializing, I get the error message “Unable to retreive your list of chld accounts.  Check that you are connected to the internet.”  I know that I am connected to the internet.