After restarting, I continue to get message "Error Updating Product --Restart Now". But Norton 360 program says the program is running and the device is fully protected (even though the error message says the product is not running).
Also, trying to chat with support results in a "bad gateway" message
Norton 360 on Win 8.1
Are you using the Restart, not Shutdown and startup again if you have Windows Fast Startup feature enabled? If you use Windows 8/8.1 or 10, there can be an issue with the Windows Fast Startup feature.. See more information here.
Do you still get the error after restarting your system? Restart, not shutdown if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1 or 10, there can be an issue with the Windows Fast Startup feature.. See more information here.
What link are you using to contact Norton. Try www.norton.com/chat