Error when accessing NMS device on website

Archive
1

Hi,

 

I have just upgraded a few days ago to NMS 3.0.

t request to unistall previous Norton Anti-theft as NMS 3.0 has it bulit-in.

So I uninstalled Norton Anti-theft.

When I change my SIM card today, it locks the phone and ask for a password which I do not know.

So I check unlock help and login to Norton Mobile Security website.

When I login to Norton Mobile Security Website, it shows my device (see attached pdf 1st picture)

But when click the device, it shows the error message (see attached pdf 2nd picture)

Please advice how to get the pin to unlock my phone.

 

Thank you.

CH

 

 

 

2

Hi,

 

Thanks for the reply.

I will try again, it is just unlucky that my phone is locked and the server is having problem.

I will keep trying and hope the server up soon.

 

Thank you.

CH

3

Hi angch,

 

There was a temporary issue with the NMS portal which has been fixed. Could you please check now?

 

-Vinod

4

Hi Vinod,

 

Thank for replying but I am stil encountering the error.

 

Please assist to check.

 

Thank you.

CH

5

Hi,

 

I have just upgraded a few days ago to NMS 3.0.

t request to unistall previous Norton Anti-theft as NMS 3.0 has it bulit-in.

So I uninstalled Norton Anti-theft.

When I change my SIM card today, it locks the phone and ask for a password which I do not know.

So I check unlock help and login to Norton Mobile Security website.

When I login to Norton Mobile Security Website, it shows my device (see attached pdf 1st picture)

But when click the device, it shows the error message (see attached pdf 2nd picture)

Please advice how to get the pin to unlock my phone.

 

Thank you.

CH

 

 

 

6

Hi angch.

 

Not sure if VinodP is around at the moment but you might like to know that the message you are getting is very similar to one I was getting a couple of days ago.  I have now managed to sort out my system and the way it was resolved implies to me that the problem relates to previous licences held on the phone.  I believe that Norton are aware of this and are working their way through the limited number of users who are still having problems.  Sadly that means you may still have to wait for some more days until they get around to solving your particular problems.

 

Not sure if that answer is very helpful.  I realise that it is unlikely to have been what you wanted to hear.

 

Should the problem still not be resolved by the end of the week please come back and let us know.

7

Hi angch,

 

I would suggest you to contact our Chat support and our technicians will help you fix the problem.

 

-Vinod