Error with Norton Power Eraser

Archive
1

My computer started having problems a few days ago, with Windows not loading.  Startup Repair and System Restore did not solve the problem, so I tried to boot from my Norton 360 disk.  Norton Advanced Recovery Scan did not find anything, so I plugged in my ethernet cable and clicked on Norton Power Eraser Recovery Scan.  After it downloaded with seemingly no issues, I clicked Accept on the agreement, and the following error message popped up.

 

AN ERROR HAS OCCURRED

Error getting system path

Error code: 0x80045006,0

 

What does this mean, and is there any way to get past this and run the tool?

2

 

hi deraj83,

 

To help you better, kindly attach  the logs generated under the location

 

For win 7/vista c:\Users\"username"\Appdata\Local\NPE\NPETraceSession.etl

 

For Xp: C:Documents nad settings\"Username"\Local Settings\Application Data\NPE\NPETraceSession.etl

 

thanks,

suren.

3

This may sound silly, but how do I get to the log file to post it here?  I cannot access Windows.

4

Hi,

If you can get to the CMD prompt you can type in the information to access the file.

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