ISSUE:
- Started computer. Norton Says "FIX" I look and it doesn't say why rt what. It just says "FIX".
- I right clicked on Norton by the clock and it showed "Enable auto-detect".
- I clicked to enabled "auto-detect".
RESULT: of clicking to enable auto-detect
Norton crashed to the following error popup:
Problem signature:
Problem Event Name: APPCRASH
First crash:
Application Name: NortonSecurity.exe
Application Version: 17.2.1.11
Application Timestamp: 5d52e820
Fault Module Name: SYMHTML.DLL
Fault Module Version: 10.7.0.45
Fault Module Timestamp: 5d2cc730
Exception Code: c0000005
Exception Offset: 00000000002aac3d
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: dcaa
Additional Information 2: dcaa876e5a3757d9f4e71f9237e7694c
Additional Information 3: 674d
Additional Information 4: 674d6de65c9cfa8a45180918b29f7502
I clicked to sent the error report, and a moment later, another Norton window opened with a similar, or same error popup when "Checking online for a solution"
Problem signature:
Problem Event Name: APPCRASH
Application Name: NortonSecurity.exe
Application Version: 17.2.1.11
Application Timestamp: 5d52e820
Fault Module Name: SYMHTML.DLL
Fault Module Version: 10.7.0.45
Fault Module Timestamp: 5d2cc730
Exception Code: c000041d
Exception Offset: 00000000002aac3d
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a3d4
Additional Information 2: a3d4ed6d79e27c28d6df3502594cce16
Additional Information 3: f65d
Additional Information 4: f65dcf48082fa792804a2c938b3c9636
I clicked again to sent this extra error report, and after a few moments, the "Checking online for a solution", window closed, no other information came in or out that I can find. I don't know if it found a solution and fixed it, or if it gave up, or if I am supposed to ask here, or most importantly, if Norton is even working even though the icon looks OK and isn't red, and nothing says "FIX".
Peace