For quite some time, during the course of some 10 or more e-mail requests for support, 1st level support merely offers 2nd level support's phone number (as opposed to escalating the issue as repeatedly requested and otherwise at least initiating recommendations for 2nd level support investigate by re-creating the conditions involving the bug (by installing Ant's software, etc.). In that the issue appeared immediately upon upgrading my Windows 7 machine from NAV2010 to 2011 (no other known changes were to the operating system) resulted in the inability to 'trust' (using the download insight and file insight features) the widely used Ant Downloader and it's "uninstall.exe" file, ie; irregardless of repeatedly configuring file insight to trust the issuesome file, as everytime single time I open my IE8 browser, the downloader intelligence pop-up denotes untrusted uninstaller.exe. This seems to apparently be a result of some change in Ant Downloader's forced auto-updating skism, eg; it seemingly phone home, checking the install for outdated version, then prompts to update Ant Downloader, and as until recently NAV never once squalked any of Ant's files, so apparently Ant's somehow updated something in their software such that now NAV is squalking the subject file. Likely 'Ant' packaged their force-ware auto-update checking into their uninstaller.exe file (such that the uninstaller.exe probably is re-newed every time a browser is opened). The issue is seen on both my Windows 7 NAV2011 and my XPH SP3 NAV2010 machines, so obviously Norton owes it's customer's a fix (if only to stop download intelligence from basically hijacking the browser every time it's opened (otherwise needlessly forcing users to uselessly try and get file insight to trust the uninstaller.exe file simply to proceed with the use of the browser).