may be related:
https://community.norton.com/t/add-product-key-to-existing-account/378456
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If you purchased a product from a retail store, you need to create a Norton account or add the purchased product to your existing account. For detailed steps, read Download your Norton product purchased from a retail store.
Users may contact support…request new Key term added to current subscription remaining days.
Note: new Key starts new subscription term
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Please review: Contact Norton Support [here] &or [here]
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.
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Note: Chat dialog…type “agent” three times…works (for me) to reach: “human agent”
