Everytime the box "Norton 360 performing background tasks..." Machine slows then freezes w 8.1

Everytime the box "Norton 360 performing background tasks..." pops up machine slows then freezes --- w 8.1 hp envy H8-1420t. 8 gb ram 64 bit.  Been on chat twice.   So far they did everything except uninstall.   Had upgraded to 360 and for a few weeks everything was OK.  My 4 other machines are OK but this one is the only one with W 8.1