This was addressed in another message but the reply did not solve the dilemma.
The response suggested that the memory usage was not real, but virtual. In my case, according to activity monitor, it was real memory usage and over 400mb fluctuating between 20 and 25% of my memory.
In addition to that, the response suggested upgrading to the newest version which would be fine except you have to be running OS 10.7 or higher. That doesn't help those of us that are running older operating systems and for whatever reason, cannot upgrade to a newer one and are stuck using Norton / Symantec version 11.
Not knowing anything else to do, I manually ran an entire system scan. It found a trojan.maljava virus which I deleted.
At that point, I checked through the various other functions to see if there was anything else that required action by me and tried to quit. It wouldn't quit so I googled the issue and another message in these forums addressed the same issue and the person said that he was forced to use "force quit" in activity monitor to get it to close. The reply stated that it was a known issued and would be fixed in the next version. Since I cannot upgrade my OS and must continue to use Norton / Symantec version 11, is it safe to assume that using "force quit" will do no harm to the app ???
Anyway, once I had closed NortonAntiVirus, AutoProtect was now only using around 70mb of real memory and was indeed using about 500mb of virtual memory.
So, if Norton is eating up memory, try running a manual scan of your entire system and see if it solves the issue for you as it did for me. Hope this is useful for somebody.
If there is a Symantec employee monitoring this post I would appreciate a response to the "force quit" question.
Thanks, Brian
This was addressed in another message but the reply did not solve the dilemma.
The response suggested that the memory usage was not real, but virtual. In my case, according to activity monitor, it was real memory usage and over 400mb fluctuating between 20 and 25% of my memory.
In addition to that, the response suggested upgrading to the newest version which would be fine except you have to be running OS 10.7 or higher. That doesn't help those of us that are running older operating systems and for whatever reason, cannot upgrade to a newer one and are stuck using Norton / Symantec version 11.
Not knowing anything else to do, I manually ran an entire system scan. It found a trojan.maljava virus which I deleted.
At that point, I checked through the various other functions to see if there was anything else that required action by me and tried to quit. It wouldn't quit so I googled the issue and another message in these forums addressed the same issue and the person said that he was forced to use "force quit" in activity monitor to get it to close. The reply stated that it was a known issued and would be fixed in the next version. Since I cannot upgrade my OS and must continue to use Norton / Symantec version 11, is it safe to assume that using "force quit" will do no harm to the app ???
Anyway, once I had closed NortonAntiVirus, AutoProtect was now only using around 70mb of real memory and was indeed using about 500mb of virtual memory.
So, if Norton is eating up memory, try running a manual scan of your entire system and see if it solves the issue for you as it did for me. Hope this is useful for somebody.
If there is a Symantec employee monitoring this post I would appreciate a response to the "force quit" question.
Thanks, Brian