Expired subscription interfering with download of new subscription

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Download interference

Detailed description: Expired susbscription won’t let me download a NEW active suscription on my laptop. Keeps msg to renew! How can I cancel or make it show expired?

Product & version number: Norton™ 360 Deluxe (NEW) , don’t know where to find version number.

OS details: windows os

What is the error message you are seeing? “Cannot download, is already downloaded”

If you have any supporting screenshots, please add them:

2

Version number: 22.24.7.8

3

Do you have new key?
Did you register new key with your Norton account?
Did you try Enter Product Key?

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I was able to do a chat and they were able to fix the problem. Thank you for your concern.

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Care to share how support sorted the problem?

6

The rep had to delete the expired subscription so that I could use the new downloaded one.