I have Windows 8.1 and Norton 360. A few times now my computer has started a perpetual loop of starting up and then explorer.exe repeatedly crashes and restarts. If I boot into safe mode and then uninstall Norton completely, everything is fine. Reinstalling Norton 360 works fine for a few months and then the issue reoccurs. Here is the series of Event Viewer items related to the crash loop:
Faulting application name: explorer.exe, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0xc06d007e
Fault offset: 0x0000000000008b9c
Faulting process id: 0x16d8
Faulting application start time: 0x01d0c7d6e667efe4
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 25c8cba4-33ca-11e5-8275-f81654e5fa64
Faulting package full name:
Faulting package-relative application ID:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: explorer.exe
P2: 6.3.9600.17667
P3: 54c6f7c2
P4: KERNELBASE.dll
P5: 6.3.9600.17415
P6: 54505737
P7: c06d007e
P8: 0000000000008b9c
P9:
P10:
Attached files:
C:\path\AppData\Local\Temp\WER1EA6.tmp.appcompat.txt
C:\path\AppData\Local\Temp\WER1EA7.tmp.WERInternalMetadata.xml
C:\path\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_83462e4aa08ce3a351729a087c8b9eacbe39f_60efbd23_cab_06ef1eb4\memory.hdmp
C:\path\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_83462e4aa08ce3a351729a087c8b9eacbe39f_60efbd23_cab_06ef1eb4\triagedump.dmp
These files may be available here:
C:\path\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_83462e4aa08ce3a351729a087c8b9eacbe39f_60efbd23_cab_06ef1eb4
Analysis symbol:
Rechecking for solution: 0
Report Id: 25c8cba4-33ca-11e5-8275-f81654e5fa64
Report Status: 4
Hashed bucket:
The shell stopped unexpectedly and explorer.exe was restarted.
Fault bucket 86027028482, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: explorer.exe
P2: 6.3.9600.17667
P3: 54c6f7c2
P4: KERNELBASE.dll
P5: 6.3.9600.17415
P6: 54505737
P7: c06d007e
P8: 0000000000008b9c
P9:
P10:
Attached files:
C:\path\AppData\Local\Temp\WER1EA6.tmp.appcompat.txt
C:\path\AppData\Local\Temp\WER1EA7.tmp.WERInternalMetadata.xml
C:\path\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_83462e4aa08ce3a351729a087c8b9eacbe39f_60efbd23_cab_06ef1eb4\memory.hdmp
C:\path\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_83462e4aa08ce3a351729a087c8b9eacbe39f_60efbd23_cab_06ef1eb4\triagedump.dmp
These files may be available here:
C:\path\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_83462e4aa08ce3a351729a087c8b9eacbe39f_60efbd23_06ef3d87
Analysis symbol:
Rechecking for solution: 0
Report Id: 25c8cba4-33ca-11e5-8275-f81654e5fa64
Report Status: 0
Hashed bucket: 088b0115b9dee4564baf9d793947a813