Facebook Upload issue with Norton Family and Windows 8

Dear Symantec,

 

I'm sending a notice that my family who is on a standard user account which is controlled through Norton Family is not able to  upload pictures or videos on the internet. Can you please fix this problem as soon as possible? I have Windows 8.0 x64 based systems and my family is using Internet Explorer 10. We use Norton 360 20.x and we need norton to fix conflict between Norton Family and Facebook uploading problem....

 

Can you please fix this problem as soon as possible?

 

Thanks

The Exact issue is that my family can't upload any pictures on a account that is being monitored by norton family on facebook. There is no Norton Family Block page, it is just a problem we have with Norton Family monitoring on facebook.com

Hi,

 

I'll report this to the team for further investigation.

 

By the way, I assume facebook.com is not on the block list and you are on the latest version of Norton Family 2.8.0.9.

 

 

Thanks,

Katie

Currently, Facebook.com is not on her block list and we're on a latest version of Norton Family 2.8.0.9.

Thanks for the update.

 

 

Thanks,

Katie

Dear Symantec,

 

I'm sending a notice that my family who is on a standard user account which is controlled through Norton Family is not able to  upload pictures or videos on the internet. Can you please fix this problem as soon as possible? I have Windows 8.0 x64 based systems and my family is using Internet Explorer 10. We use Norton 360 20.x and we need norton to fix conflict between Norton Family and Facebook uploading problem....

 

Can you please fix this problem as soon as possible?

 

Thanks

Hi fyg56hij7ws576r,

 

The Norton Family team has checked into this, but unfortunately, had no luck to reproduce the issue so far.  I'd be glad to set up a remote session with you, so we can check the issue further.  If you are interested, please send me a private message via the forum for details.

 

 

Thanks,

Katie