I have been getting an error message ( your account is not currently protected by Norton Auto-Scan ) every time I try to scan Facebook, this has been going on for months. My wife's computer who uses the same internet provider does not have this problem. We both have the same version of Windows. My Norton's recently updated it's Security Suite but I still have the same problem. Also if I log into Facebook account on my Wife's computer I still can't scan my Facebook account.