Norton recently defragged my hard drive and when it was done my drive was still at seven percent fragmented files. I am only using about fifteen percent of my hard drive space. Not very efficent in my opinion. I don't want Norton defragging my hard drive, or cleaning my registery. I have more efficent programs to do these things. By turning these things off, Norton says my computer is now at risk and shows red warnings everywhere. How do I make Norton stop reporting false risks? Also I just finished running a backup and at the end It said there were errors. When I click on details, there is nothing in the window, and there is a big red warning under backup on the main window. Norton thinks I have a problem but can't tell me what it is. Norton wants complete controll over my computer and if I don't give it complete controll it tells me I'm at risk. How will I know if I do have a serious risk if it tells me this all the time? Running Xfinity version of NSS 21.2.0.38 on Win XP sp3.
Hi,
Disabling Registry Cleanup and Disk Optimization shouldn't cause what you are seeing. It seems the At Risk warning is more to do with the failed backup. Please run Live Update, restarting if required, until no more updates are available. You could also click Support > Get Support from the main GUI.
That's the funny thing about this. The backup is where it should be, and everything seems to be there, and it doesn't tell me what failed. There was 23.7 GB. of data backed up, and the backup file size is 8.4 GB. Is that an average amount of compression for that much data? It seems like that's normal to me. I've tried a couple different ways to find the failure, but I can't find anything that seems abnormal. With the tune up items, I didnt have this problem before the last upgrade. I used to have Norton Internet Security v. 20. With the last upgrade I am now running Norton Security Suite v. 21.2.0.38. (Which is actually Norton 360) I'm going to try and run another backup and see what happens. This was the first time I have done a backup since changing to 360.
I gave up early on with backing up with Norton 360. I have a free version of Backup995 from Software995.com which does a very adequate job of backing up my user files. I'll probably buy a version of Norton Ghost - I have an ancient version 10 years olde or older, which barfs when it sees Windows 7 or Window 8.1.
Ghost is no longer supported and has been replaced by Symantec System Recovery
http://www.symantec.com/en/au/system-recovery-desktop-edition
Yogisd1 wrote:That's the funny thing about this. The backup is where it should be, and everything seems to be there, and it doesn't tell me what failed. There was 23.7 GB. of data backed up, and the backup file size is 8.4 GB. Is that an average amount of compression for that much data? It seems like that's normal to me. I've tried a couple different ways to find the failure, but I can't find anything that seems abnormal. With the tune up items, I didnt have this problem before the last upgrade. I used to have Norton Internet Security v. 20. With the last upgrade I am now running Norton Security Suite v. 21.2.0.38. (Which is actually Norton 360) I'm going to try and run another backup and see what happens. This was the first time I have done a backup since changing to 360.
How did you install N360? Did you completely remove NSS with the Norton Removal Tool first?
www.norton.com/nrt - Note, there is a different tool for NSS to N360. Edit : There is only the one Norton Removal Tool, sorry for the confusion. Thanks, Yank!
Maybe there is an incompatibility with NSS. I'll ask if our resident NSS expert, Guru @yank can have a look at this thread and he may recommend a complete removal and a reinstallation.
If I am not mistaken, the upgrade that comcast customers got through xfinity, was different from any other upgrades that were offered when Norton discontinued Norton Internet Security and changed over to Norton 360. That may be where the answer to this is. I don't know what the differences are, I only know that this is what caused some of the different behavior I got from this program before. I was told what I thought was different behavior was, in fact, normal behavior for that upgrade.
"when Norton discontinued Norton Internet Security"
Norton Internet Security has not been discontinued, so I'm not sure where you got this information.
In any case, my suggestion is to export a copy of your ID Safe data in both DAT and CSV formats, just in case, and download a fresh new copy of N360 and save from below.
www.norton.com/latestn360 for the Standard version,
or,
www.norton.com/latestn360p for the Premier / MultiDevice version
Uninstall N360 from Windows Add / Remove Programs.
Download and run the Norton Removal Tool from www.norton.com/nrt
Install the fresh new copy of N360.
Remember to run Live Update, restarting where required, until no more updates are available.
Please let us know how you get on.
Thanks.
I think I may have found the problem. As for NIS being discontinued, that is what I was told by the "experts" here, in response to an earlier question. I know I would rather be running NIS instead of 360. Back to the matter at hand. The "error" is that Norton can't backup one of it's own files. The file is called EPERSIST.DAT, and because of that file alone, it reports the backup as a failure. Apparently I must have at least one backup that is reported as a success, or I get the warning. I have tried mutiple times and this one file is the only one that will not back up. I can copy the file to another location, but without a reported successful backup, I'm stuck with the warning. Even if I use another backup program, and it is successful, Norton still says there is no successful backup, and the warning stays. Even if I disable the backup, I still get the warning. I can't get rid of the warning by using the "Fix it" button, because it can't back up that one file, so the backup is a failure. As for the tune up problem, the only choice I have is the "Fix it" button, and return all controll back to Norton. If I do that, the warnings go away. If I choose to do these things with programs of my choice, the warnings come back. It looks like I am not going to be able to fix this one. Whoever is responsible for making a different upgrade for comcast users should be shot on sight. Norton's Internet Security is a much better product than 360. I can't get any answers from anyone at comcast as to why we were made to switch to 360. If you have had any experience with comcast, customer support does not exist. And no matter what the problem is, it is always my computer that is the problem.
Yogisd1 wrote:Norton recently defragged my hard drive and when it was done my drive was still at seven percent fragmented files. I am only using about fifteen percent of my hard drive space. Not very efficent in my opinion. I don't want Norton defragging my hard drive, or cleaning my registery. I have more efficent programs to do these things. By turning these things off, Norton says my computer is now at risk and shows red warnings everywhere. How do I make Norton stop reporting false risks? Also I just finished running a backup and at the end It said there were errors. When I click on details, there is nothing in the window, and there is a big red warning under backup on the main window. Norton thinks I have a problem but can't tell me what it is. Norton wants complete controll over my computer and if I don't give it complete controll it tells me I'm at risk. How will I know if I do have a serious risk if it tells me this all the time? Running Xfinity version of NSS 21.2.0.38 on Win XP sp3.
Hello
Judging from the last sentence of the O/P description, it sounds like he is using NSS and on a Windows xp computer. If I am not mistaken, I believe that NSS uses a different backup program than N360 uses. If any reinstall of the program is necessary, the download would have to come from Comcast I believe. For the items that you have disabled, if those items are listed on the main page of the program, hover your mouse over the item and see if it has an ignore listed. I know that NIS has such a thing, but I don't know for sure if NSS has this feature or not. Certain features of NSS may not run as well also because you are using XP.
Hi Yogisd1,
First question, are you a Comcast Residential Customer or a Comcast Business Class Customer? The reason I ask is because Busines Class is offered Norton Internet Security Online whille the residential is offered Norton Security Suite (which is a clone of N 360) - so it is possible if you went from Business Call to Residential, you could have been switched from NIS Online to NSS because of a change in service. Comcast residential customers have been offered NSS since about 2011, when it was changed from McAfee.
In regards to your last thread I believe you misunderstood what we said about NIS nd N 360. If you reread it, you should understand that just the "name of the .exe used for Norton products changed - from ccsvchst.exe to NIS.exe or N360.exe
dependent on which Product you were running. Sorry if you misunderstood that the actual program changed.
In regards to the NSS Backup, the only difference between the Comcast NSS and the retail N 360 backup is that the Comcast version does not provide for an Online Storage - backup must be to cd/dvd/external or internal HDD. I do not use the NSS Backup and have gone into SETTINGS > Quick Controls and unchecked both Backup and Backup Overlays. The Backup Square on the Main page of NSS will turn gray and show as Disabled.
I have also gone into SETTINGS > Task Scheduling > Automatic Tasks Tab > and unchecked Registry Cleaner and Disk Optimization > Apply and these two settings, as welll as the Disabled Backup setting do not cause any errors to be displayed by the NSS program.
I will flag this post for @Andmike to have a look at as he knows a lot more about backup than I do and he has some experience with the Comcast NSS backup also - so if what I suggest does not straighten things up for you, I'm sure he will have a look at this situation for you. I'd just like for you to try the suggestion below before he puts in the time and effort.
Please go to this NSS FAQ on the Comcast Security Board, follow the instructions and then come back to us and let us know the results.
BTW, I go by USAF_E-8_RET on the Comcast Forum, so no need to duplicate this thread over there.
First off just get 360 from NS, forget comcast, and get rid of XP. What IE version are you running with the antiquated XP?
When I changed to 360, NIS automatically removed my old NIS, and then installed 360. I didn't use any NIS removal tool. Maybe it was clean, and easy because i am running win 8 X64?
yecart wrote:First off just get 360 from NS, forget comcast, and get rid of XP. What IE version are you running with the antiquated XP?
Why?
NSS from Comcast is not only free for Comcast customers, but also the same program as N 360 minus the Online Vault (it still has the Local Vault) and minus the Online Backup.
yecart wrote:When I changed to 360, NIS automatically removed my old NIS, and then installed 360. I didn't use any NIS removal tool. Maybe it was clean, and easy because i am running win 8 X64?
Actually, the N 360 installation removed your old NIS prior to install of N 360. Running Win 8X64 has nothing to do with it and there is actually no guarantee you got a clean uninstall of NIS or a clean install of N 360.
OK, first I want to thank all of you for helping me out. About the program I am running now. It is Norton 360. When I open my program manager it used to say NIS.exe, now there are two N360.exe programs running. I was told that is normal behavior, so I gave it no more thought. I am a comcast residential customer. I did not uninstall NIS, The so called up grade automatically did whatever it did without my knowing. All i know is N360 does not run as smoothly as NIS did. As for my browser, I wouldn't touch IE with a ten foot pole. I have solved the backup problem. All I had to do was exclude the file with the EPERSIST.dat file in it and the backup finished perfectly. I am embarrased that it took me this long to figure that out. As for the defrag and registry things, that is still there. It doesn't worry me as much as the backup did, but now I can dig farther into that. The only choice I have with those is, turn them on or off. When they are turned off, it says Norton needs my attention. At that point the only option is the "Fix it" button. Again, I want to thank you all for your help. I'm thinking I might be getting to old for this modern computer stuff. I hate operating systems that hide files from me, and have directorys and folders that I have no way of telling what program they are part of. I am a caveman as far as that goes. My favorite, most dependable, and most useful program, is an MS-DOS program. Yes, I still use the "C prompt" on occasion. Enough of that. If anyone has an idea with the utilities, I appreciate any suggestions. Thanks.
Well done Yogisd1.
There are some files that N360 (or its Comcast cousin) does not like (for reasons I do not fully understand). You appear to have tracked down the offending culprit in this case, so do not worry to much about your abilities.
All the best for the future.
Thanks for the words of support, that means a lot to me. I started digging into the utilities problem. For some reason that I don't really understand, I was able to fix that. I let the "fix it" button do it's thing. It put the utilities back on the schedule, like I knew it would. Then I unchecked their boxes to take them back off the schedule, and what do you know. It seems to be OK with those choices now. I don't understand it, but i'll take the result happily. Everything is back to normal, at least it appears to be. Thanks again for helping me out everyone. We can call this one solved.
Glad you got it sorted Yogisd1. In regards to the utilities - sometimes resetting settings will help - IOW, if on turn them off andf then back on or just the opposite, it seems to work.