False positive alert: invalid digital signature

Archive
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Hello, I am the owner of an application called "Go PlayAlong 4". A user has reported that Norton flags the app for an invalid digital signature. The digital code signature has been updated around the end of 2023 because my business has been moved from Hungary to France. The new signature reflects this change to make sure that it contains up-to-date information.

I have tried to report it as a false positive at https://submit.norton.com/, but the website rejects the installer file because it is larger than 90MB. If I try sending file hash or download link, they are rejected too.

Can you please advise? Thank you for your assistance in resolving this issue.

Direct download link: https://download.goplayalong.com/GoPlayAlong-Setup-4.5.22-win.exe

Virustotal.com link: https://www.virustotal.com/gui/file/18b1697a0df98ed5a412c490b30bb716837f332ce964f59da0b222631c572092

Kind Regards,

Balazs Forian-Szabo

Go PlayAlong author

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Thank you very much!

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Hi @Go PlayAlong,

We have addressed this issue in the latest Norton release. I would suggest running the live update on your Norton client to ensure that you have the latest version installed, which is Version 22.24.2.6. After upgrading to the latest version, the detection issue should be resolved automatically.

I have tested your application with the new release and cannot reproduce the detection.

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Hi @Go PlayAlong,

We are investigating the issue and will get back as soon as we have some updates.

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Thank you @bjm_

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We've requested attention to your Topic

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may be related: 
https://community.norton.com/en/forums/verokey-digital-signature

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Also, Windows states that the certificate is OK.


Screenshot 2024-02-27 at 20.58.01.jpeg

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png_18657.png

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File: GoPlayAlong-Setup-4.5.22-win.exe
File size: 107 MB (111,947,336 bytes)
MD5 checksum: 7E1B7E0192B586ACA40B93D0A46254A7
SHA256 checksum: 18B1697A0DF98ED5A412C490B30BB716837F332CE964F59DA0B222631C572092
Date/Time: 2/27/2024 

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Submission failed
Hash submissions require the file to exist on Virus Total: virustotal.com
Hash must be a MD5 or a SHA256 of the file
Please make sure all fields are correct and that the file is not larger than 90MB

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@Go PlayAlong
We'll try to call attention:

10
Go PlayAlong:

I have tried to report it as a false positive at https://submit.norton.com/, but the website rejects the installer file because it is larger than 90MB. If I try sending file hash or download link, they are rejected too.

Can you please advise? Thank you for your assistance in resolving this issue.

@Go PlayAlong
I'll try to reproduce my side...and post progress...asap