False Positive from 360 Reporting

Archive
1

On the 29th November I submitted a file for appraisal that was giving a positive by 360 but not by a number of other antivirus.  I'm just wondering how long this analysis normally takes.  I have been checking it regularly but it has been stuck on "analyzing" ever since (now 9 days) even though the page clearly says "(up to 48 hours)".  

Also, does anyone know what the end result of this analysis is?  I really need to be able to release this file to customers but daren't while I'm getting this problem.

Thanks

Ian

2

No I don't thank you, it's now working again.

 

3

Hello @IanBrooke, we have reviewed and analysed your sample submission and removed the detection from our products on December 1st. Do you still experience the issue today?

4

https://submit.norton.com/?type=CHECK&submission_id=51818f99-74f4-4476-9b5f-eb1c484dfe97

We'll try to call attention. 

@IanBrooke 
Please check your Norton Community - Account - Inbox.  Thank You

5

That would be great thanks.... it's

51818f99-74f4-4476-9b5f-eb1c484dfe97

Ian

6

Please share Submission ID

We'll try to call attention