One of our product is getting wrongly classified a malware by Norton used the online false positive submission form to submit the case,the case was logged and an autoresponder was send,after that a request for more information was made asking submission to https://submit.symantec.com/retail/ since this form explicitlky states that this is for malware(not false positive) we cannot submit it here.Hope some one can help us out ,we had mailed the links to download the files that are being flagged the case id is 3028916