False positive — legitimate Shopify store aeliabrand.com flagged as phishing

[user13536]

I’m the owner of aeliabrand .com and I’m hoping a staff member can help escalate a false positive. Norton Safe Web is showing a “Warning” rating and blocking the site, with an alert saying it may try to steal personal information. This is incorrect.

AELIA is a legitimate Australian fashion retail business. The site runs on Shopify with a valid SSL certificate and processes normal e-commerce transactions. It recently migrated to this domain from our previous domain as part of a routine rebrand, so the domain is newly registered, which I believe has triggered the automated phishing classification.

There is no malware, no malicious scripts, and no phishing activity of any kind. For independent verification, Google Safe Browsing currently shows “No unsafe content found” for aeliabrand. com (checked today via the Google Transparency Report). This confirms the site is clean and that Norton’s warning is an automated false positive.

The Safe Web report shows zero community reviews and an automated-only rating with no specific threat listed. I’ve already submitted a dispute through the Norton Submission Portal today.

I’d really appreciate a manual review and removal of the warning, as it’s actively blocking real customers from reaching the store.

Thank you.

[bjm]

• Norton Submission Portal is used for submitting false positive reports.
• Verified site owners generally have access to a dashboard where they can see the status of their site and any pending disputes.
• If the status of your site has not changed – on the Safe Web public lookup – after 48 business hours – contact official Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have not received a status update.” This often prompts support to escalate the ticket manually.

• Norton Submission Portal does not send automated confirmation or status update emails, even when an email address is provided.
  If the review determines the detection was indeed a false positive, Norton typically releases updated definitions to address it within 48 hours without specifically notifying the submitter.

Submitting through the official portal at submissions.norton.com evaluates only the specific URL path you type into the box. It will not trigger a domain-wide rescan.
Domain-wide rescan request can only be triggered by the site owner who has verified their site.

False detection reported through a “Threat Secured” notification popup is strictly path-specific.

By forcing owners to go through the Norton Safe Web Owner Portal and place a cryptographic meta tag into the website’s HTML, Norton filters out general traffic noise. This verification ensures that a real human analyst or a resource-heavy, top-to-bottom structural recursive domain crawl (/*) is only deployed for authenticated administrators who legally control the domain platform.

A public guest submission is simply an automated single-point string fix. Only a verified site owner filing an official site dispute can break through that automation to clear an entire domain tree.

• Unverified Public Submissions resolve symptoms (individual web links).
• Verified Owner Site Disputes resolve the root cause (the entire domain-wide wildcard status).

[bjm]

https://aeliabrand.com/en-us