False Positive - Legitimate site flagged as unsafe on norton safeweb

Issue abstract: Legitimate site flagged as unsafe on norton safeweb

Detailed description:

Hello Norton Safe Web Team,

I am requesting a manual site ownership verification and re-evaluation for metaforbusiness(dot)cn.

About the Site

This is Meta Platforms’ official business website for the China/Greater China Region (GCR). It was recently migrated from our previous domain reachtheworldonfacebook(dot)com to metaforbusiness(dot)cn in October 2025. The site serves public marketing content for Meta’s advertising products in China.

Issue

The site is currently rated as “Caution” / unsafe on Norton Safe Web:

We believe this is due to the domain being relatively new (registered Oct 2025) following the migration from our established domain.

“Add Site” Verification Not Working

When attempting to use the automated “Add Site” verification at safeweb(dot)norton(dot)com, the portal reports “site can’t be reached.” However, the site is publicly accessible — it responds with HTTP 200 on standard HTTPS requests from any location. We’ve confirmed accessibility via curl from multiple networks and regions.

Evidence of Ownership & Legitimacy

  • Domain registrant: Meta Platforms, Inc.

    SSL Certificate: Valid wildcard cert (*.metaforbusiness.cn) issued by Amazon RSA 2048 M04, valid through Oct 28, 2026

    Infrastructure: Hosted on AWS (Singapore region) using API Gateway + Lambda

    Previous domain: reachtheworldonfacebook.com (established since 2020, redirects to new domain)

    Site content: Public Meta for Business marketing content — no user-generated content, no downloads, no forms collecting sensitive data

Request

  1. Please manually verify our site ownership for metaforbusiness.cn

    Please re-evaluate the site rating — the site contains only legitimate public marketing content from Meta Platforms

We have also submitted a dispute through the Norton Submission Portal since couple of months but haven’t had any response. Please let us know if any additional verification steps are needed.

Thank you for your time.

Hi @user13448

Thank you for posting the issue on Norton Community. We have resolved the url as False Positive. Please check now.

Thanks !

1 Like

thank you yes it seems like the flag is gone now. Will monitor for a few days and reach out if we need further assistance. Thanks for the quick response